Case Manager, Kinship Reentry Program

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination.

We are currently seeking a full‑time Case Manager to join our Kinship Reentry Program.

The Case Manager will provide services to families, including referrals, counseling support, and crisis intervention/prevention. The Case Manager will implement and coordinate services and monitor and evaluate outcomes for each family. The Case Manager will maintain relationships with referring partners and re‑entry providers and provide case management services to the participating families. This position will be responsible for monitoring a caseload and will report to the Program Coordinator.

This position follows a hybrid schedule, which will be determined and agreed upon between the hiring manager and the selected candidate. Please note that hybrid schedules are subject to change with or without notice. The position will report out of the Brooklyn office.

Hourly Rate: $28-$30 per hour

• Provide direct services including assessments and intakes
• Document service activities including case notes, service plans, home visits and assessments via data input into Osborne's database
• Complete agenda for supervision with your direct supervisor and submit 24 hours before meeting
• Complete intakes for new families including intake forms and make appropriate referrals, as necessary
• Compose detailed individual progress notes highlighting all pertinent participant information
• Provide supportive counseling for families
• Perform crisis intervention as needed
• Scheduled and complete routine home visits up to 4 (initial home visit must be completed as part of the intake process) for each family on a quarterly basis which is every 3 months.
• Monitor and document client progress toward service plan goals; document all interactions with, or on behalf of, clients
• Routinely identify, research, and access external services and resources
• Scheduled as well as facilitating orientation and must attend the 2 part financial literacy workshops for new families only (virtual evening hours 6pm to 7pm once a month).
• Prepare for audit procedures as needed
• Follow up with families bi‑weekly every month to assess the needs and progress. Document all progress, updates, and any other interaction with families to ensure their needs are met.
• Contribute ideas and efforts to development and innovation within the program model
• Attend assigned training
• Contribute to effective recruitment processes and outreach activities
• In‑person attendance is required to collaborate with co‑workers
• Perform other duties as assigned

• Bachelor's degree in criminal justice, social work, psychology with one year experience in case management; in lieu of degree, High School Diploma or equivalent with at least 3 years of progressive case management experience working with families and the criminal justice population
• Experience working with families and the criminal justice population

• Engaging personality and detailed‑oriented skills are essential
• Strong oral and written communication, time management, and organizational skills are necessary
• Ability to work some evenings and occasional weekends as needed
• Knowledge of CARES, MS Word, Excel, Google Suite and database management skills
• Familiarity with community resources
• Ability to solve problems, make decisions, resolve conflicts and listen
• Access skills to deal calmly in crisis situations
• Ability to travel locally as needed
• Proven ability to work collaboratively well with diverse groups
• Must be able to handle multiple tasks…