Eiot Supervisor

Job Summary

Applicants must be permanent in the Benefits Opportunity Specialist (BOS) Civil Service Title for at least one year. This is a provisional appointment. When a test becomes available in the Associate Benefits Opportunity Specialist (ABOS) Title, you must take and pass the exam to remain in the ABOS Title.

The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. HRA administers more than 15 major public assistance programs for over three million New Yorkers annually.

Associate Benefits Opportunity Specialist I (EIOT Supervisor)

• Supervise 10 BOS staff who review and assess referrals for program eligibility
• Refer clients to legal services providers, eviction prevention services, emergency housing grants, Home Base services, and financial management services
• Assist in developing anti‑eviction/housing intervention plans for referred participants and handle emergencies/special problems to help participants remain in permanent housing and achieve self‑sufficiency
• Provide guidance, assistance, and day‑to‑day training to the BOS team
• Prepare reports and maintain referral logs related to unit activity and statistics
• Collect and compile information using Excel spreadsheets as a record‑keeping mechanism
• Assist with day‑to‑day assignment of work products
• Adhere to and ensure that JOS follow established deadlines
• Retrieve work from various EIOT mailboxes for distribution to staff

• A four‑year high school diploma or its educational equivalent, and three years of full‑time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning/counseling services involving job development, skills assessment, and employment placement or other economic opportunity programming
• A baccalaureate degree from an accredited college plus 18 months of full‑time satisfactory experience working as a Benefits Opportunity Specialist; or a baccalaureate degree plus 18 months of full‑time satisfactory experience as described above. College credit of 60 semester credits may be substituted for 9 months of the required experience.
• All candidates must have at least 18 months of full‑time satisfactory experience working as a Benefits Opportunity Specialist or in the described social/human services work.

• Position open to qualified persons with a disability who are eligible for the 55‑a Program. Indicate on your resume and cover letter that you would like to be considered.
• New York City residency is not required.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education website at (Use the "Apply for this Job" box below)..

The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based upon any legally protected status or characteristic.