Care Operations Associate; Bilingual: English​/Spanish

Care Operations Associate (Bilingual: English/Spanish)

Location:

New York | Operations | Hybrid | Full-time

Help build the front door to a new mental healthcare system for kids. As a bilingual (Spanish/English) Care Operations Associate at Marble, you’ll guide parents from referral to intake with speed, clarity, and empathy. You’ll manage a high-volume pipeline, collaborate closely with our Growth, Product, and Engineering teams, and strengthen the processes that help families access care—often within 24 hours. If you’re energized by fast-paced operations and meaningful impact, we’d love to meet you.

• Manage a caseload of referred families, serving as their trusted partner at a critical introduction to their Marble care journey.
• Engage with families across multiple touchpoints—answering questions, resolving blockers, and navigating complex cases with clarity and empathy.
• Collaborate closely with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support your day‑to‑day work.

• Surface real‑time learnings on where families get stuck and what improves conversion.
• Provide feedback on product, tools, and messaging to streamline the intake experience.

• Minimum 3 years professional experience.
• Experience working at a startup or high‑growth environment, ideally in a role that requires ambiguous problem solving.
• Experience in high‑communication roles requiring structured phone and/or Zoom conversations.

• Builds instant trust with families, counselors, and teammates.
• Communicates with warmth, clarity, and steadiness during stressful moments.
• Helps families feel supported from the very first touchpoint.

• Works through ambiguity and complex cases with curiosity and calm.
• Spots patterns, uncovers blockers, and finds practical paths forward.
• Thrives when the answer isn’t obvious and the situation is evolving.

• Keeps families moving toward intake with consistent follow-through.
• Re‑engages, retries, and removes friction—because getting kids into care matters.
• Brings positive energy and stamina to high‑volume, high‑impact work.

• Manages a detailed caseload with discipline and precision.
• Maintains clean notes, tight pipelines, and reliable daily rhythms.
• Turns structure, organization, and consistency into better outcomes for families.