Client Care Supervisor, Flagstone Family Center

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

CAMBA’s Flagstone Family Center provides comprehensive case management services to 160 families who are in a Tier II transitional residence program for homeless families. The facility consists of eight (8) four (4) story walk up apartment buildings on the east and west sides of the street. There will be two main entrances: one for the east side of the street and one for the west.

Each building contains 20 apartments of varying sizes, each fully self-contained.

Position:
Client Care Supervisor
Reports To:
Vice President
Location: 196 Amboy Street, Brooklyn, NY 11212

What The Client Care Supervisor Does:

• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Plan and organize program activities to maximize program contract's goals and performance targets.
• Provide training and support to staff and team members regarding psychoeducation, mental health assessments and other techniques (i.e., motivational interviewing).
• Develop and implement quarterly training sessions for the continued education and professional development of shelter staff.
• Serve as a liaison and develop linkage agreements with other community-based organizations and local mental health service providers, as necessary.
• Motivate, coach and counsel direct reporting staff to excel.
• Ensure that all direct reporting staff completes all necessary documentations including ILPs and referrals to providers as required.
• Ensure that all client charting documentation is up-to-date and reflects services provided such as service plans, re-certifications and psychiatric assessments.
• Assist with the development of program content to address residents needs related to housing, substance abuse treatment, mental health and employment.
• Provide assistance, interventions and follow-up in regards to critical incidents with clients.
• Encourage teamwork among direct reporting staff as well as among peers.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
• Administer constructive discipline to direct reporting staff, as needed.
• Monitor clients' progress toward their goals (dates achieved) and document via progress notes.
• Review all documentation related to clients' progress for accuracy, completeness, and clarity.
• Review and sign time sheets.
• Prepare performance appraisals for directed reporting staff.
• Conduct chart auditing of client files (i.e., paper and electronically).
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Manage own time effectively and coordinate program activities to maximize time of direct reporting…