Case Manager - Ukrainian Program

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Job Posting: Case Manager - Ukrainian Program

Location: 87 N. Clinton Avenue, Rochester, NY

Department: Refugee, Immigration, and Employment (RIES)

Employment Type: Full Time

Salary: $20.50 - $21.50 / hour

Under general supervision, the Ukrainian Program Case Manager provides intensive case management to Ukrainian clients. Working in concert with agency staff, volunteers and external partners, the case manager ensures that cases receive required services in compliance with funder requirements as well as CCFCS case management principles. The case manager effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

• In close coordination with resettlement program team members ensures and documents the timely provision of all required services per the standards and requirements outlined by funders and other governing bodies.
• Prepares friends & relatives of cases to assist in the delivery of services and material goods.
• Provides airport reception services if necessary.
• Provides and/or coordinates basic needs requirements – food, clothing, home furnishings and personal items.
• Facilitates clients’ placement in suitable housing.
• Conducts intake, orientation, and assessment of clients.
• Formulates service plan and coordinates all service provision according to requirements.
• Facilitates and coordinates clients’ access to identified services providers in the fields of health, education, public benefits, employment, and other community resources as described in service plan.
• Conducts home visits and home inspections to ensure welfare of clients as well as adequacy of services, housing, and basic needs support.
• Secures payments to vendors and clients and maintains individual client direct assistance budgets.
• Documents all services in client case logs and maintains individual case files strictly according to funder and agency requirements.
• Adheres to agency case management principles, funder service delivery philosophy, and internal program manuals.
• Participates in program, department, and agency initiatives aimed at quality improvement and routine program maintenance.
• Attends regular inter-departmental and other agency staff supervisory and informational meetings and trainings.
• Assists program management and other staff in preparation of routine reports and the completion of various program related administrative tasks.
• Participates in strategic planning, program improvement work groups, client/stakeholder satisfaction surveys, peer review and other activities as requested by supervisor.
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Other duties as assigned.

Note:

The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Education: Bachelor’s Degree in Social Work, Human Services, or related field. Equivalent combination of education and experience will be considered.

Credentials: Valid and clean NYS Driver’s License and use of a registered and reliable vehicle.

Experience: At least one year of experience in the Human Services field and/or case management experience. Experience working with…