Case Manager - Licensed

Housing Case Manager - Licensed
Catholic Charities of the Diocese of Rochester

Location: Elmira, NY

Employment Type: Full-time

Salary: $21.50

General Description

Under the supervision of the Senior Housing Supervisor (SHS) the Housing Case Manager’s (HCM) core function is the coordination of care for resident services. The HCM will provide education (teaching knowledge and skills), support (recognizing successes and assisting with challenges) and accountability (ensuring that all individuals are receiving the services they need and the program is in compliance with all contractual and regulatory obligations).

The HCM will provide direct services to residents; prepare assessments; develop and implement individual service plans; assist residents in achieving goals; facilitate groups and activities; teach and/or assist residents in developing ADA skills, communication and self‑advocacy skills; facilitate resident involvement and community activities; make referrals to community‑based services; assist in accessing and maintaining entitlements/benefits; advocate for needed services; assist residents in meeting the obligations of tenancy.

• Meets regularly with the Senior Housing Supervisor (SHS) for a review of file documentation. The HCM is responsible for files documentation in accordance with funding regulations, agency policy, procedure, or business practice.
• Participates in agency orientation of program operations, policy, procedure, goals and objectives.
• Facilitates the integration of the residents into the community, using community-based services whenever possible.
• Maintains accurate case file records and reports based on the requirements of each funding source/program.
• Is responsible for the documentation, development, and/or implementation of the following: assessments, service plan goals, service plan reviews, utilization reviews, hospitalizations, discharge planning, progress notes, and income in accordance with each residential housing program, ensuring compliance with agency policy, procedure, or business practice.
• Submits resident files to the SHS within 28‑days of an admission for a complete file audit and review, ensuring compliance with program regulations, policy, procedure, or business practice.
• Is responsible for the renewal of file documents with expiration dates that include Release of Information (ROI) and/or Consents to Release Information, Physician Authorization’s, Housing Quality Inspection packets, Tenant Calculation Worksheets, Income Verification.
• Ensures that licensed apartments are maintained at standards established for apartment recertification; reports the need for household furniture/supply replacement or property maintenance in accordance with agency policy, procedure, or business practice.
• Ensures resident fees related to rent and phone bills are paid in a timely manner and in accordance with agency policy, procedure, or business practice. The HCM will assist as appropriate with delinquency issues.
• Assists, as needed, residents in complying with treatment/service providers, ensuring that there is no lapse in service/funding.
• Serves as an advocate/mediator for residents experiencing difficulties with landlord/tenant disputes or provider, employment, funding related issues.
• Acts as a resource and assists residents transitioning from the program to a more/less restrictive level of care, ensuring a continuity of care with providers and funding streams.
• Serves as a resource to ensure that the resident has access to services and to ensure that the rights and confidentiality of the resident are not overlooked or denied.
• Conducts routine housing inspections to see how residents are doing and to identify those who need help. Communicates concerns with the SHS and works with the resident to maintain their unit or assist them to access homemaker or other needed services. Intervention should be timely.
• The HCM is required to attend staff meetings, treatment team / provider meetings, and staff development/training seminars in accordance with agency policy, procedure, or business practice.
• Completes other duties as assigned.

Note: The above description is…