Director Telecommunications

Overview

LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. As part of our mission‑driven nonprofit, you’ll work alongside more than 100 hospitals to support organ and tissue donors and their families—helping to bring the gift of life to those on the national transplant waitlist.

Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest‑performing OPOs in the country. In the past three years, we’ve seen a 70 % increase in organ donation—driven by the compassion and generosity of New Yorkers.

Explore a career where your work truly matters. At LiveOnNY, you’ll grow professionally while helping others live on.

As Director of Telecommunications, you will plan, organize, and manage the administrative and technical aspects of LiveOnNY’s communication systems (voice, data, and video). You will lead telecommunications strategy, comply with regulations, and ensure delivery aligns with business goals.

• Define and implement long‑term and short‑term telecommunications strategies, including phone systems, call recording, and network services.
• Lead initiatives to modernize and adopt new telecommunication technologies and integrate them into the business to improve operations; oversee installation, maintenance, repair, and security of telecommunications hardware and software; troubleshoot, debug, and upgrade existing applications.
• Serve as the primary liaison to LiveOnNY’s business and IT departments, coordinating efficient responses to telecommunications service requests; demonstrate understanding of voice and telecommunications design, protocols, and products.
• Participate in the creation of the telecommunications budget, making recommendations for investments and resource allocation.
• Manage, develop, and lead the telecommunications department, fostering a culture of collaboration, accountability, and continuous learning; collaborate with cross‑functional teams to define requirements, provide training, and resolve issues.
• Work with Information Technology to ensure appropriate security measures protect telecommunications from intrusion.
• Enforce technical standards and best practices, ensuring efficient operation and compliance with federal, state, and city laws as well as company rules, regulations, guidelines, policies, and procedures.
• Identify and manage telecommunications risks, ensuring compliance with applicable regulations.

• Required:
  
  Bachelor’s degree in Computer Science, Telecommunications, or related field; minimum of five years’ experience in telecommunications and call center management; excellent organizational skills; proficiency in Microsoft 365 and telecommunications software; knowledge of quality improvement principles; ability to teach, train, and work as a team member.
• Preferred:
  Excellent interpersonal and communication skills; previous experience in a similar role with comparable complexity; experience designing a multi‑vendor telecommunications infrastructure; successful project management, resource allocation, and milestone delivery.
• Demonstrated successful experience managing complex telecommunications or communications requirements and projects.
• Ability to align resources with project schedules, ensuring milestones are met.
• Strong background in telecommunications management; excellent leadership skills and strategic mindset.
• Outstanding customer service skills and ability to handle escalated situations professionally; ability to communicate with all levels of staff, including Executive Leadership.
• Strong troubleshooting and critical‑thinking skills.

• 403(b) deferred annuity
• Medical, vision, and dental coverage
• Tuition reimbursement
• Paid time off
• Pet insurance
• Life insurance and disability plans
• Cellular plan discounts
• Auto insurance discounts

$129,000 – $162,000 annually