FWA Field Ops Supervisor

Job Description

Job Description

Community Broadband Networks (CBN) is a Wireless Internet Service Provider (WISP) dedicated to delivering affordable, high-speed internet to underserved communities. As part of our broadband expansion, we are seeking a hands‑on FWA Field Operations Supervisor to oversee daily field activities, ensure compliance with installation standards, and support community connectivity.

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* Why You’ll Love This Role
** This is a leadership role for someone who enjoys being in the field, guiding teams, and upholding quality. You’ll supervise installation work, train field staff, verify compliance with CBN standards, and help troubleshoot customer concerns — making a direct impact on broadband delivery in local communities.

* Responsibilities
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• Inspect completed projects, collect as-built photos, and verify compliance with CBN’s installation standards
• Review and validate time entries, field records, and documentation to ensure accuracy and completeness
• Conduct regular site visits to confirm industry best practices, safety requirements, and company standards are followed
• Interact with field staff daily to monitor work progress, provide guidance, and resolve issues promptly
• Confirm subscriber satisfaction during and after installation, assisting in resolving customer concerns as needed
• Support the development of best practice guides, training manuals, and operational checklists
• Assist in creating and delivering training plans for technicians and subcontractors under supervision
• Provide hands‑on assistance during peak work periods to ensure project deadlines are met
• Test, certify, label, and maintain all equipment and cabling, documenting results for compliance and reporting
• Prepare reports and communicate regularly with project managers and leadership on field progress and challenges

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* Qualifications
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• 3+ years of field operations or supervisory experience (telecom, broadband, or construction preferred)
• Strong leadership and team management skills with ability to train and mentor field staff
• Knowledge of broadband installation practices, cabling standards, and wireless technologies
• Excellent problem-solving, organizational, and communication abilities
• Ability to work independently and make decisions in the field
• Technical certifications in wireless networking or cabling (preferred but not required)

If you meet these qualifications and are ready to take on an exciting challenge as a Field Supervisor, we encourage you to apply!

Job Type: Full-time

Benefits: