Field Service Technician

Pay Range

$30-$37 per hour

The Field Service Technician III is responsible for the completion of Service-related work within the organization. This work will include installation, preventative maintenance, warranty work, and troubleshooting / repair of CNC machines at Customer sites and shop build area. This individual will have frequent, direct contact with Customers and is expected to represent the company in a professional and courteous manner.

• Always represents Opti Pro Systems in a professional and courteous manner.
• Promoting and performing preventative maintenance on customer equipment and conducting after-sales technical support and training
• Promoting and performing preventative maintenance on customer equipment and conducting after-sales technical support and training
• Responsible for flowing information back to Opti Pro for future Sales Opportunities.
• Responsible for flowing information back to Opti Pro for new and unresolved Service issues.
• Develop and maintain partner relationships with our Customers, Vendors, and related third parties.
• Develop and maintain partner relationships with our Customers, Vendors, and related third parties.
• Maintains and protects all company property, tools, vehicles, assets
• Performs work in a safe manner adhering to all policies, regulations, and laws for both Opti Pro and the Customer
• Maintains up to date knowledge of products and methods to perform work in a safe and efficient manner
• Ensures the timely and accurate completion of work orders and required paperwork for all jobs including Customer sign offs, expense reports, receipts, etc.
• Accurately keeping track of time and material spent on jobs.
• Works with Service Coordinators and Customers to resolve Customer cases in a timely manner
• Travels to Customer site to Install New Machines
• Travels to Customer site to Maintain (Preventative Maintenance) the equipment that Opti Pro sells
• Travels to Customer site to Troubleshoot the equipment that Opti Pro sells
• Travels to Customer site to Repair the equipment that Opti Pro sells
• Ability to Ball-Bar, Laser Compensate machine
• Ability to properly estimate jobs (materials, labor)
• project manager for jobs

None

• Assist engineering with new designs
• Building maintenance and repair
• Internal equipment service and support

• Strong presentation skills and professional appearance
• Excellent interpersonal communication and customer relationship skills
• Attention to detail
• Proficient in verbal and written English
• Strong organizational skills
• Microsoft Office proficiency
• Ability to meet physical requirements of the job
• Valid driver license
• Valid Lock Out Tag Out training
• Willingness to work a flexible schedule
• Ability to work in a fast paced and dynamic work environment
• Must be able to handle troubleshooting technical problems that happen and learn any skills that are needed.
• Basic understanding of electrical, pneumatic, and hydraulic schematics; ability to read and interpret drawings and schematics
• Knowledge of safe rigging methods
• Technical/engineering background preferred
• CNC machine tool programming experience

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