Coffee Equipment Service Technician

Devocion is Hiring a Coffee Equipment Service Technician!

Location: New York, NY
Location Type: On-site
Pay Range: $26 – $30 per hour
Employment Type: Full-Time

Devocion is seeking a skilled and reliable Coffee Equipment Service Technician to join our growing Technical Service Department. As America’s freshest specialty coffee provider, Devocion is redefining what it means to deliver quality — not only through fresh roasting, but also through exceptional equipment support for our coffee shops and wholesale partners.

This role is ideal for a hands-on technician who enjoys troubleshooting, field service work, and delivering outstanding customer experiences.

Devocion is the only roaster in the U.S. roasting fresh green beans just 15–30 days after leaving origin — far faster than traditional roasters. That same commitment to excellence extends to our Technical Service team, ensuring our clients and café partners receive best-in-class equipment performance and support.

As a technician, you’ll deepen your knowledge of coffee equipment while helping maintain the quality standards that make Devocion unique.

• Provide maintenance and repair service for Devocion coffee shops and wholesale customers
• Respond to emergency equipment issues and service requests as needed
• Work closely with the wholesale team to ensure excellent customer support
• Partner with Education and Wholesale departments to maintain equipment quality standards
• Conduct quality control visits for wholesale customer locations
• Deliver exceptional professionalism and service in all client interactions
• Perform administrative duties and documentation as needed
• Complete additional work-related tasks as assigned

• Valid driver’s license and willingness to travel locally for service calls
• Technician experience (coffee tech, mechanic, electrician, handyman, or similar)
• Availability to work overtime and weekends as needed
• Understanding of basic electrical concepts
• Ability to lift 50+ pounds comfortably

• Coffee equipment knowledge
• Strong customer service and professionalism
• Barista experience (preferred but not required)

• Competitive hourly wage starting at $26–$30/hour (based on experience)
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Free coffee and additional company perks