Fiber Technician II Job New York New York USA,Trades / Skilled Labor

Location: New York

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

ON A TYPICAL DAY YOU’LL

Read, interpret, and execute work orders and other job documentation

Ensure Pilot vehicle is stocked with all required tools and materials for your work orders

Dispatch to a variety of work locations (primarily office buildings in the NYC area)

Provide exceptional customer service to both customers and building staff

Create and navigate pathways for fiber-optic cable, innerduct, and EMT conduit, often requiring drilling through both drywall and masonry

Install or assist with the installation of innerduct and EMT conduit where required to support Pilot’s cabling requirements

Mount and install fiber-optic splice cases, termination panels, and distribution panels

Assist with preparing fiber-optic cable for termination in a variety of splice cases and panels

Run and secure pre-terminated fiber-optic cable between Pilot distribution panels and customer office spaces

Install fiber-optic modems (ONTs), network switches, and wireless routers

Troubleshoot and repair a variety of issues including poor signal/light levels, malfunctioning equipment, as well as damaged and/or cut cables

Complete progress reports and job documentation forms as required

WHAT WE’RE LOOKING FOR

Excellent written and oral communication skills

2+ years of experience working at an ISP in a field role on a fiber team

Demonstrated understanding of the basics of fiber-optic PON deployments including ONT installation, troubleshooting, splitter configurations, and light budgets

Experienced in operating testing equipment such as VFLs, and OPMs

Demonstrated field experience in mounting and installing a variety of panels and enclosures

Ability to work from 7am-3pm, Monday-Friday, with the flexibility to work outside of regular hours from time-to-time, based on business needs

Ability to begin and end workday at Pilot’s facilities in Greenpoint, Brooklyn

Comfortable working in confined spaces (basements, electrical closets, shaft-ways, etc.) and on ladders

Willing to work in all weather conditions

Capability of lifting up to 75 pounds

Valid OSHA 30 Hour Construction Certification required

PILOT’S PAY & PERKS

Base salary of $58,240 - $79,040

Company-sponsored Medical, Dental, Vision Coverage

Company-sponsored 401(k)

Commuter & Wellness Reimbursement

Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

VISA

SPONSORSHIP NOT AVAILABLE About the company

Pilot keeps businesses connected with internet that’s fast, reliable, and backed by the best customer experience in telecom.

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