Field Service Technician III

Field Service Technician III at Opti Pro Systems

$30.00/hr - $37.00/hr

The Field Service Technician III is responsible for the completion of service‑related work within the organization, including installation, preventative maintenance, warranty work, and troubleshooting/repair of CNC machines at customer sites and shop build areas. This individual will have frequent direct contact with customers and is expected to represent the company in a professional and courteous manner.

• Always represents Opti Pro Systems in a professional and courteous manner.
• Promoting and performing preventative maintenance on customer equipment and conducting after‑sales technical support and training.
• Responsible for flowing information back to Opti Pro for future sales opportunities.
• Responsible for flowing information back to Opti Pro for new and unresolved service issues.
• Develop and maintain partner relationships with our customers, vendors, and related third parties.
• Maintains and protects all company property, tools, vehicles, assets.
• Performs work in a safe manner adhering to all policies, regulations, and laws for both Opti Pro and the customer.
• Maintains up‑to‑date knowledge of products and methods to perform work in a safe and efficient manner.
• Ensures the timely and accurate completion of work orders and required paperwork for all jobs, including customer sign‑offs, expense reports, receipts, etc.
• Accurately keeps track of time and material spent on jobs.
• Works with service coordinators and customers to resolve customer cases in a timely manner.
• Travels to customer sites to install new machines, maintain (preventative maintenance), troubleshoot, and repair the equipment that Opti Pro sells.
• Ability to Ball‑Bar, Laser Compensate machine.
• Ability to properly estimate jobs (materials, labor) – project manager for jobs.

• Assist engineering with new designs.
• Building maintenance and repair.
• Internal equipment service and support.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Related experience or training in a machine tool service environment:
Required Skills Level 3 (7+ years).

• Strong presentation skills and professional appearance.
• Excellent interpersonal communication and customer relationship skills.
• Attention to detail.
• Proficient in verbal and written English.
• Strong organizational skills.
• Microsoft Office proficiency.
• Ability to meet physical requirements of the job.
• Valid driver license.
• Valid Lock‑Out Tag‑Out training.
• Willingness to work a flexible schedule.
• Ability to work in a fast‑paced and dynamic work environment.
• Must be able to handle troubleshooting technical problems that happen and learn any skills that are needed.
• Basic understanding of electrical, pneumatic, and hydraulic schematics; ability to read and interpret drawings and schematics.
• Knowledge of safe rigging methods.
• Technical/engineering background preferred.
• CNC machine tool programming experience.

• Personal computer, telephone.
• Other machines, equipment and tools as required to complete duties and responsibilities listed above.
• Personal protective equipment as required.
• Specialized diagnostic and testing equipment.
• Electrical test equipment.
• Various hand tools.
• Familiarity with CNC controls – for diagnostics.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Ability to work flexible hours; frequent travel (day and overnight) and driving throughout the identified territory is necessary (travel = 85%+).
• Travel for training on vendor equipment and industry trade shows.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment may be loud.

• Shop environment – could work in areas with excessive noise.…