Embedded Senior Service Technician

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

The Embedded Senior Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP-based video systems, including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head‑end video recording devices, wired and wireless systems, and intercom systems. As an Embedded Security Senior Service Technician, this person is expected to be a highly proactive and skilled individual and, at all times, maintain performance consistent with Allied Universal Technology Services' core values.

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems, including, but not limited to:
• (Electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head‑end video recording devices, wired and wireless systems, and intercom systems)
• Troubleshoot system installations in a manner that identifies issues and applies the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code.
• Apply all necessary documentation for tracking of service‑related issues.
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices.
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low‑voltage applications.
• Establish and maintain effective working relationships with both internal and external customers.
• Provide phone and online remote diagnostic support.
• Drive to commercial client sites, with a company‑issued vehicle to perform service.
• Perform other duties as assigned by leadership.

• High School Degree, Vocational School or equivalent required.
• 5+ years of field experience.
• Experience with any or all of the following is preferred:
  Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI.
• Possession of state‑specific licensing (i.e. Class D or Alarm Installer, etc.) or ability to hold license once hired.
• Understanding of Windows operating systems and overall IT network topology.
• Highly proactive and skilled individual, consistently maintaining performance consistent with Allied Universal Technology Services (AUTS) core values.
• Ability to meet deadlines and work in a fast‑based environment with minimum direction.
• Good communication skills for effective interaction with internal & external customers.
• Availability for scheduled “on‑call” duties to respond to emergency service calls.
• Strong troubleshooting skills, mechanical and electronic aptitude.
• Capable of lifting up to 50lbs and working on ladder heights of up to 16 ft.
• Be able to work independently or as a member of a team.
• Good verbal and written communication skills.

• Salary range: $30 – $47 hourly.
• Company vehicle, gas card, laptop, cell phone.
• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where…