Residential Security Agent

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds, Concentric specializes in strategic security and intelligence services for private clients and corporations worldwide.

We are currently looking to hire a Residential Security Agent to join our team embedded with our client in Manhattan, New York.

This position requires working on-site in Manhattan, New York.

Rotation schedule: 12‑hour overnight shifts (6:00 PM – 6:00 AM) with a rotating 4‑3/3‑4 cycle (four consecutive shifts, three days off, then three consecutive shifts, four days off). The rotation provides consistent full‑time hours and every other week a four‑day break for extended time off and work‑life balance.

The Residential Security Agent (RSA) will perform a critical security function while maintaining a customer‑service‑focused approach. The RSA will act as a member of the client’s residential physical security team, providing onsite security services. The individual will monitor access‑control systems, support incident management, and coordinate emergency response. This full‑time position covers night shifts seven days per week, including weekends and holidays, with schedules established in advance.

• Act to support threat management and emergency response, and be the first point of contact for client security needs
• Monitor and manage the camera system, access‑control technology, and other security tools
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services
• Proactively communicate with clients regarding risks to personnel, property, or privacy
• Ensure completion of any client‑required plans, surveys, or reports
• Assist with customer service issues to ensure a consistently high level of service
• Communicate with co‑workers, management, clients, and others in a courteous and professional manner
• Conform with and abide by all regulations, policies, work procedures and instructions

• Must be able to legally work in the United States without visa sponsorship
• All required licenses and certifications, including:
  • NY State Guard Card (unarmed position)
  • Current CPR/AED/First Aid certificate and TCCC (Tactical Combat Casualty Care)
• Successful track record operating within a high‑touch, customer‑service environment
• Appropriate professional bearing and customer service skills
• Ability to adapt well to fast‑paced environments with changing circumstances, direction, and strategy
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
• Excellent written and verbal communication skills
• Skilled in synthesizing facts, concepts, and principles
• Emotional intelligence and a customer‑focused approach
• Valid driver’s license
• Agent must be of a physical standard to be able to:
  • Patrol premises on a regular basis
  • Assist client if injured or need evacuating

• Operational experience with residential security teams, executive protection details and/or high‑profile corporate security teams
• Executive protection and/or tactical training (military/law enforcement)

• HSA medical plan covers 100% of the premium for employee‑only coverage; PPO plan requires employee contribution for employee‑only coverage, with a substantial portion of the premium covered for dependents
• HSA employer contribution
• Medical FSA
• Employer‑paid insurance: life, STD, LTD, and AD&D
• 11 paid holidays
• Paid leave (vacation, sick, parental)
• Pet insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Cred entity Protection – Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App, providing 24/7 access to trusted risk intelligence and remote support
• Dedicated security and intelligence training programs for professional development
• Coaching and mentoring opportunities

Pay Rate: $50 per hour

Location:

New York City, New York

Concentric and SPS Global are committed to diversity, equity, and inclusion. We are a proud equal‑opportunity employer and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also protect the privacy and security of all applicants who submit personal information.