Shift supervisor, Security

Overview

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Reports to: Director of Operations & Security

Pay Range: $24.72 per hour (effectively $45,000 per year)

FLSA Status: Non-Exempt

Status: Full-time (35 hour per week)

The successful candidate will be under the supervision of the Security Director and Site Director. The primary responsibility will be to oversee and instruct the security staff of their assigned facility. The shift supervisor will be required to provide direction and assistance to both Residence Workers and Security Guards, ensuring a safe environment for both employees and clients.

The Shift Supervisor is responsible for, but not limited to:

• Monitor the clients, units, and grounds at all times to ensure the security and safety of each resident
• Examine all items entering the facility to ensure client and staff safety
• Provide crisis prevention and intervention as needed
• Record incidents and residents’ grievances appropriate in log book and on incident report
• Maintain ongoing communication with all department supervisors concerning social services issues
• Manage entry logs to ensure all persons entering the facility are recorded and accounted for
• Inspect all cleaning and service chores assigned to program aides to ensure completion
• Participate in the development of site goals and objectives by making recommendations that can aid in site efficiency
• Assist clients with questions and resolving any issue as they may arise
• Monitor video surveillance of all areas of the facility
• Adhere to safety, health, and fire hazard guidelines; policies and procedures
• Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel
• Work diplomatically to solve issues that may arise
• Provide coverage when necessary
• May be required to work evenings, weekends and holidays as needed
• Perform all other required duties to ensure the facility is running efficiently

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

• NYS Security License, F-80 Certificate of Fitness, CPR/Basic First Aid certification.
• Minimum High School Diploma / GED
• Ability to establish and maintain professional boundaries in working with clients
• General knowledge of working in a residential facility preferred
• Knowledge of HIPAA guidelines and standards
• Strong written and verbal communication skills
• Excellent problem-solving and analytical skills
• Commitment to excellence and high standards
• Good judgment with the ability to make timely and sound decisions
• Ability to assess emergency situations and respond effectively
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected…