Technical Account Manager

Scale Ops, the leader in real-time automated cloud resource management, is revolutionizing how Dev Ops teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, Scale Ops’ platform removes the organizational friction between application owners and Dev Ops teams by fully automating the resource management process to meet real-time demand.

The Scale Ops platform dynamically manages the application’s resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process.

With well over $80 million in backing, Scale Ops has seen tremendous business growth, attracting global industry leaders to its customer base. Scale Ops automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, Sentinel One, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname.

We’re looking for a Technical Account Manager to be on the front lines, working closely with our customers and prospects, providing them with technical support, and serving as a trusted advisor. You will work with our sales, product, and engineering teams to help customers understand the value of the Scale Ops platform from a technical and business perspective.

• Engage with customers to ensure their success.
• Partner with the sales team to drive our customer's journey, build technical wins, and grow champions.
• Develop a deep understanding of customers’ goals and objectives and articulate how our offerings address their needs.
• Create and own value-based relationships at all levels in customer organizations.
• Actively participate in all phases of planning and execution, from initial discovery to the technical win.
• Develop and maintain a deep understanding of the Scale Ops product to demonstrate the value of our offering in sales meetings and at events such as meetups and conferences.
• Advise the sales team on effective ways of positioning the Scale Ops product.
• Onboard, educate, enable our partners, and support them in sales cycles.
• Deepen both your sales and technical skills through self-driven education while taking advantage of all the professional development opportunities provided by Scale Ops.

• 3+ Hands On experience working with cloud-native technologies, such as container technologies and Kubernetes - Must.
• Minimum three years experience in customer-facing roles, such as technical sales or sales/solution engineering position - Must.
• A track record of success in a technical presales role - enough experience selling and implementing technology to earn your customer’s trust.
• A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies.