Account Manager

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Full Time New York, NY, US

2 days ago Requisition

Salary Range: $80,000.00 To $ Annually

Note:
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus or commissions.

CPower is a leading Virtual Power Plant platform, monetizing the value of customer-sited energy to intelligently strengthen the grid. For over a decade, we’ve made turning flexible energy into revenue simple for partners and large energy users such as businesses, manufacturers, public institutions and healthcare organizations, delivering over $1.2 billion from demand response and energy flexibility programs to customers since 2015.

With 6.7 GW of customer capacity nearly 23,000 sites, we’re empowering energy users across North America, enabling them to benefit from an innovative energy economy.

We are looking for an Account Manager to join our team to support our portfolio of multi-site, multi-region customers. Our team touches all markets and utility programs in which CPower participates, including Demand Response programs, Distributed Energy Resource (DER) solutions, and evolving storage and renewable monetization.

The CPower Account Manager will maintain relationships, support current participation, as well as identify new opportunities to expand our customers.

Based on candidate location, our primary preference is a hybrid role requiring in-office presence at our NYC location three days per week (Tues/Wed/Thurs). Our secondary preference is remote.

• Act as a primary point of contact within the company for our customers across the retail, commercial, and industrial sectors, to enhance the customer’s experience with CPower.
• Build and foster trusted long-term customer relationships in collaboration with our partners and team members.
• Help our customers identify opportunities in the energy markets and understand, evaluate and implement the appropriate products and services offered by the company.
• Manage the portfolio’s renewal process and other retention initiatives according to national, regional, and operational objectives as set by the company.
• Manage the enrollment process of our customer accounts in the various programs offered. Implement bidding strategies to maximize revenues and reduce risk, based on curtailment plans, historical performance, compliance guidelines, and customer input.
• Develop Account Plans for key customers and for specific verticals.
• Identify and develop expansion opportunities for new business within the portfolio.
• Support the Sales organization’s efforts to grow and strengthen the business.
• Organize and provide training & educational material to customers for our products & services.
• Facilitate and lead customer meetings and regularly scheduled customer calls.
• Frequently communicate with customers about their participation status, performance and financial standing (bids, enrollments, performance, payments, projections, dispatch, etc.).
• Perform related duties as assigned by manager.
• Maintain compliance with all company policies and procedures.

• Working knowledge of energy markets, and the power/utilities industry. Experience with Demand Response (DR) programs preferred.
• Experience working in many of the North American deregulated power markets (PJM, NE-ISO, NYISO, ERCOT, MISO, SPP, and CAISO) is preferred.
• Minimum 3 years customer facing experience (account management, problem solving, product/program upselling, contracting).
• Demonstrated ability to establish customer strong relationships through responsiveness to customer requests, consistent follow‑up during problem resolution, providing meaningful and timely information related to maximizing customer performance/revenue and face to face interaction.
• Proven ability to manage multiple initiatives simultaneously while paying attention to details, identifying critical items, and effectively coordinating / managing through…