Sales Engineer - Critical Event Management expansion

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

The Sales Engineer (Digital Solutions Advisor) is a technical sales role, advising and supporting the sales team in the closing of new business and supporting renewal of and account growth into existing accounts.

Together with the Region’s resources, this role acts as interface between the product management and digital client success teams and the sales team or the client itself, in addition to the travel security experts. The candidate will initiate meetings, present products, participate on pricing and, above all, guarantee the feasibility of the project.

International SOS is entering a transformational phase
—expanding beyond medical and security assistance into full-spectrum resilience. This role will influence how clients perceive International SOS in a volatile world. This position is central to the future growth engine of the organization.

The Sales Engineer/Digital Solutions Advisor will enable Sales and Client Management to articulate International SOS’s integrated Critical Event Management (CEM) advantage
, translate operational risk challenges into solutions, and accelerate adoption of the new CEM offering.

• Increase CEM solution win‑rates and shorten sales cycles
• Strengthen the company’s market credibility as a fully integrated CEM provider
• Ensure solution accuracy during scoping, demos, and RFP responses
• Support product feedback loops to enhance future CEM capabilities
• To be an expert in the understanding of the digital solutions.
• To ensure the correct positioning of the digital solutions, jointly with other subject matter experts.
• To actively participate in the analysis of competitors, current trends and new technologies; and to give recommendations to improve the products and services.
• In addition, key to the role will be the ability to work closely with the product management team by providing client and market insights to help the H3S Product Team build new products and enhancements that enable us to create value to clients and competitive advantage.
• To work with clients & industry experts to solicit feedback on our digital solutions products and to ensure we maintain our role as industry leaders by inputting into the product management & development process. The ability to understand and identify potential risks from competitors or trends within the region and provide feedback to upper management and the product team.
• To maintain a deep knowledge of the whole of the services offered by International SOS and its competitors.
• To develop knowledge and to build relationships with account management, business development, client services, marketing and peer subject matter experts (medical & security) to collaborate on and help execute strategy in support of client growth and retention efforts, and ensure proper knowledge and training for the local teams on our digital products.
• Travel to be expected for client-facing meetings mainly within the assigned geography (Northeast) within the Americas
• Collaborating with the Account Management and Business Development teams to execute the new business and retention strategies.
• Work and collaborate with Account Management, Business Development and Marketing to participate in local events, conferences and client facing webinars. Participate and lead assessing market opportunities, including client surveys and feedback sessions to assist the product and leadership teams to determine product enhancements, development (new) and direction.

• To develop knowledge and to build relationships with Account Management, Business Development, Client Services, Marketing, and peer subject matter experts (medical & security) to…