Inside Sales Representative

Location: Niskayuna


Job Title:

Inside Sales Representative


Summary:
As an Inside Sales Representative at Momentive, you will be the customer champion, handling inquiries, samples, and turning leads into sales. Leverage your sales expertise to support both external customers and partners. By working seamlessly with field sales and internal teams, you will free up time for new business acquisition while ensuring exceptional order processing and customer satisfaction - all contributing directly to Momentive's profitable growth.

Please note that this role requires on-site presence five days per week, Monday through Friday.


Responsibilities Include:

This exciting Inside Sales role offers you the chance to be the champion for our customers across 2 Business Units (BUs) and interact with customers in the US and LAM! You will be the first point of contact, guiding existing and prospective clients through the entire Order to Cash (O2C) process.

What You'll Do:

Be the friendly voice and email pro, handling Tier I & Tier II customer inquiries across all business segments.

• Tier I:
  Assist with basic requests like product documentation, technical data sheets, and certificates.
• Tier II:
  Tackle complex issues by connecting customers with the right subject matter experts (e.g., Product, Legal).
• Own the sample order journey! Process requests efficiently in Salesforce, ensuring all details are accurate for seamless transfer to our SAP ERP system. You will see it through from creation to customer delivery.
• Become a master of Salesforce & SAP - these are your key tools for success!

Why You'll Love It:

• Dynamic & Diverse: Work across 2 BUs, gaining exposure to a variety of products and customers.
• Regional Focus: Develop a strong understanding of your specific region's needs.
• Make a Difference: Your smooth O2C execution keeps sales flowing and customers happy!
• Growth Potential: This role is a springboard to exciting opportunities within our company.

Additional responsibility details:

• Keep clients proactively informed about their TIER I + TIER II case status, and sample order status, and take appropriate actions as needed - such as initiating and escalating follow-up with ad-hoc departments to satisfy the case or sample request to completion; maximizing Momentive's ability to Serve.
• Act as the front line + sedentary business role (aside from Commercial partners) for all inquiries (phone, email, web) related to sales, products, and services and ensuring customers' satisfaction with products, services, and features.
• By acting as the front line + sedentary business role (as defined by each BU), this position will adopt a "Farmer" type profile - ultimately, freeing up the time of our field sales account managers so that they can focus their efforts on securing new business for Momentive ("Hunter" type profile).
• Analyze data from Salesforce reports + dashboards to identify open issues and take appropriate action.
• Analyze customer needs and determine appropriate interface communication flow between Customers, Sales, Logistics, and all other support departments - ADEs, Product Stewardship;
  Global Trade Compliance;
  Quality, and Legal (non-exhaustive list).
• Work closely with Commercial communities to provide sedentary sales support. Overall responsibilities include maintaining static customer accounts, providing admin support as needed, endorsing value-added activities that drive business + profitability growth, and adopting the "Farmer" profile as earlier defined.
• Build sustainable relationships of trust through open and proactive communication.
• Contributes to internal Self Assessments (AMRS + EUR) for case management audits; employing a unique Inside Sales point of view to ensure compliance. Led by Global Inside Sales Business Process Owner (BPO).
• Completes other duties as assigned

Travel:

• Travel up to 25% to include Customer Visits and Commercial trade shows aside with commercial partners at least 3 times per year.

Qualifications:

The following are required for the role

• A bachelor's degree is required, along with a minimum of 2 years proven experience successfully building and managing customer relationships in a sales or service setting (including sedentary, field, or…