Lead Sales and Service Representative - Registry
Listed on 2026-02-07
-
Sales
Customer Success Mgr./ CSM, Sales Associate/Assistant
Location: Yorktown Heights
Lead Sales and Service Representative - Registry (55384)
Join to apply for the Lead Sales and Service Representative - Registry (55384) role at AAA Northeast
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Description
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
Jump-start your career with AAA Northeast! Take your sales and customer service skills to the next level by joining our branch team! Our Lead Sales and Service Representative – Branch is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE!
Make a difference in our members’ lives while enjoying a daytime schedule! Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you!
Description
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
Jump-start your career with AAA Northeast! Take your sales and customer service skills to the next level by joining our branch team! Our Lead Sales and Service Representative – Branch is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE!
Make a difference in our members’ lives while enjoying a daytime schedule! Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you!
What You Will Do
- Member Service:
- Acts as a leader in the branch, providing assistance to counselors as necessary; handles more complex member service issues, demonstrates relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the AAA brand legacy. Responsible for performing all regular duties of a Member Service Counselor. Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.).
- In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems. Services include but are not limited to, license/, registration renewals. Must be able to review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards.
- Provides assistance to members for accommodations and points of interest. This includes, mapping, routing, and possible hotel and car reservations for members. Promotes and assists members with International/Inter American driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members.
- Sales:
- Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals.
- Develops comprehensive knowledge of products…
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