Key Account Manager – Sephora

Job Summary

The Key Account Manager will support the growth and development of L’Occitane at Sephora in the USA and Canada. The ideal candidate is sales‑driven, detail‑oriented, and a proactive team player. This role is responsible for supporting the Sephora business in alignment with L’Occitane’s brand vision and serving as a key advocate for the business with both internal and external stakeholders. Strong business acumen and the ability to work effectively with Sephora’s corporate support team is essential.

• Support the Sales Director in managing projects directly related to the Sephora USA and Canada business.
• Managing communication with Sephora related to assortment changes, new product intake forms, price changes, PDP asset submissions, stock callouts, and day‑to‑day administrative tasks.
• Process weekly sales reporting every Monday, including sales performance and product trend analysis recaps.
• Track and report on sell‑in and sell‑out performance.
• Analyze weekly inventory reports to support healthy weeks of supply and drive increased orders to support sell‑out.
• Manage vendor setup and purchase order processing for merchandising, local activations, gratis, and sampling orders.
• Monitor sales performance and inventory trends to ensure forecasts remain accurate and aligned with the most current business and category trends.
• Track weekly purchase orders and ensure shipments are executed within the ship window; follow up on delays related to out‑of‑stocks, chargebacks, or PO discrepancies.
• Develop and maintain tools to support daily administrative tasks for the Sephora account, with a focus on improving Excel‑based reporting and tracking systems.
• Partner with the Sales Director to coordinate the Field Sales Team in‑store resources for store events and training programs to drive sell‑out performance.
• Support the Sales Director in managing sampling initiatives, ratings and review programs, local market activations, and co‑op campaigns.
• Assist the Sales Director in maintaining the marketing calendar, ensuring key dates, programs, and activations are current.
• Partner with the Sales Director and marketing team to coordinate creative briefs and execute merchandising requests.
• Conduct regular online site audits, including PDP page reviews and SKU updates.
• Assist with presentation planning for meetings and external presentations (e.g., Market meetings).
• Support additional requests from Wholesale team partners as needed.
• Provide ad‑hoc business support to the Sales Director as required.

• Achievement of P&L targets for Sephora USA and Canada, delivering both top‑line growth and bottom‑line profitability.
• Sustained sales growth across Sephora USA and Canada, aligned with the three‑year plan.
• Maintain collaborative relationships with key Sephora stakeholders, supporting the Sales Director.
• Provide actionable insights and identify opportunities for improvement in daily account management operations.
• Effective ownership and execution of administrative tasks and projects, ensuring accuracy, timeliness, and operational excellence.

• Bachelor’s degree required

• 5+ years of documented and quantifiable success in Wholesale Account management and development in a relevant consumer products industry (cosmetics, beauty, skincare, wellness).
• Sephora experience preferred.

• Proven track record in sales, account management, and business development within the premium beauty industry.
• Strong business acumen and deep knowledge of the beauty sector.
• Highly organized with strong attention to detail.
• Strategic thinker with the ability to execute tactically.
• Strong work ethic and self‑motivated.
• Collaborative team player with a supportive management style.
• Entrepreneurial mindset, with the ability to identify and act on growth opportunities.
• Strong oral and written communication skills.
• Advanced proficiency in Microsoft Excel, and strong skills in Word and PowerPoint.

• Must be able to work in normal office conditions.
• Must be able to work 8 hours per day and be on his/her feet for extended periods of time.
• Must be able to travel via airplane within the U.S. and internationally.

The compensation for this role ranges from $85K-$90K for the NYC region. Exact compensation will vary based on factors including but not limited to, experience, skills, and geographic location. In addition to annual salary, this position is eligible for participation in a highly competitive bonus program.

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