Jewelry Retailer Account Manager, Retail Store Accounts req

eCommerce Account Manager, Retailer Accounts - Jewelry (2+ yrs exp. req.)

Location
: midtown Manhattan, New York
Salary
: $70,000 - $90,000 + Bonus Potential + Benefits
Benefits
:
Medical Insurance, 401k w/ 2% company match, Pre-Tax transit benefit, PTO, Holidays
Job Type
:
Full-Time | On-site
Typical Hours
:
Monday – Friday, 9:00am – 5:00pm ET
Start Date
: ASAP
Sponsorship is not available

Our client in the jewelry wholesale industry is looking for an eCommerce Account Manager to add to their team in New York, NY. Reporting to the Managing Director, you will be responsible for expanding various aspects of eCommerce operations, managing a set of designated accounts, and responding to inquiries in a timely manner, ensuring exceptional customer experience. To be considered, you must have at least two years of eCommerce sales or account management experience working directly with jewelry retailers, with an eye for detail and taking initiative.

To be successful in this role, you must be able to identify new opportunities to expand existing accounts, as well as manage relationships with retailers. This is an excellent opportunity to join a small company with a big impact, where you can learn and grow as much as you want to!

• Manage product listings and updates across assigned retailer portals
• Create product proposals and spec sheets for new opportunities
• Monitor and analyze account performance and growth trends
• Identify and pursue upsell and cross-sell opportunities
• Ensure order fulfillment accuracy and troubleshoot issues
• Handle customer and retailer inquiries and product questions
• Reconcile data discrepancies and maintain product files
• Support eCommerce strategy and execution across platforms
• Coordinate with vendors and internal teams to load new items
• Research competitors and customer feedback to improve offerings

• 2+ years of eCommerce sales/account management experience required
• Experience working directly with jewelry retailers required
• Proficient with MS Excel, and other technology platforms/software required
• Analytical skills to make sales and product recommendations required
• Highly organized and proactive, with a strong attention to detail required