Studio Sales & Client Manager

Base pay range

$70,000.00/yr - $90,000.00/yr

Location:

Soho, NYC | Full-Time | Reports to Director of Operations

Direct message the job poster from AFLALO

AFLALO is a modern house, blending opulence with a provocative, contemporary vision. As Studio Sales & Client Experience Manager, you will shape how clients encounter AFLALO from day one—curating refined in-studio experiences, building long-term VIP relationships, and driving meaningful sales through personal connection. This is an opportunity to set the clienteling standard for our Soho studio and establish a foundation of loyal, repeat clients.

This role is designed to grow with the business. The initial scope is broader, offering hands‑on exposure to client experience across multiple touchpoints and the opportunity to help establish standards and processes from the outset.

• Welcome and assist all in‑studio clients—walk‑ins, styling appointments, and events
• Offer personalized styling and warm, concierge‑level service
• Build and maintain a CRM of VIPs and top clients, tracking preferences and purchases
• Follow up post‑visit to encourage retention and repeat purchases
• Respond to client inquiries related to orders, product information, returns, and exchanges via email and phone
• Coordinate gifting, guest lists, and thoughtful touches for top clients
• Maintain an elegant, orderly studio that reflects the AFLALO aesthetic
• Share client feedback and insights with the merchandising and operations teams

• Weekend availability required (Wednesday–Sunday typical)

• 5 years of luxury retail, showroom, or client development experience
• Proven record of driving sales through VIP clienteling
• Strong styling sensibility and ability to curate wardrobes for discerning clients
• Highly polished, warm, and discreet with excellent communication skills
• Deep understanding of luxury service standards and CRM best practices
• Driven, entrepreneurial spirit—eager to build a new client base from the ground up

• Uncapped commission tied to client sales and long‑term retention

• Mid‑Senior level

• Full‑time

• Retail Luxury Goods and Jewelry