Inside Sales Manager
Listed on 2026-01-23
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Sales
Sales Development Rep/SDR, Business Development, Sales Representative
Posh Textiles Inc /Silk Crafts Inc – Syosset, NY (Hybrid / Travel as needed)
Silk Crafts supplies fabrics for the home furnishing market. We operate with fast quote turnaround, sample support, and time-sensitive shipments. The Inside Sales Manager will work across all our brands, ensuring a consistent customer experience while coordinating closely with the Logistics Manager so orders ship accurately and on time.
Role SummaryLead the inside sales function (quotes, follow‑up, order accuracy, team accountability) for all our brands, while partnering with the Logistics Manager to ensure correct shipping, proactive ETA communication, and clean resolution of exceptions.
Work Arrangement (Hybrid / Travel)This role is based in Syosset, NY and may be hybrid with travel as needed. Work‑from‑home flexibility depends on workload and business needs.
Key Responsibilities- Own quote‑to‑order execution pipelines: inquiries, samples, quotes, follow‑ups, and closing
- Ensure order entry accuracy (ship‑to, quantities, item/style/color, notes, deadlines) before releasing to logistics
- Run a quick daily check‑in with the Logistics Manager for: hot shipments, backorders/partials, and delivery issues
- Manage customer communication on ETAs, partial shipments, substitutions, and delays (logistics handles the carrier/warehouse actions)
- Maintain consistent pricing/quote standards, templates, and SOPs across all our brands
- Coordinate: shipment priorities + exceptions with Logistics Manager (claims/late/damage handled operationally by logistics; communicated by sales)
- 3+ years in inside sales, sales operations, order management, or customer‑facing account management
- Strong written and verbal communication skills
- Highly organized with strong attention to detail (addresses, quantities, ship methods, deadlines)
- Comfortable using ERP/CRM systems and shipping portals (training provided where needed)
- Able to manage multiple priorities in a fast‑paced, deadline‑driven environment
If you’re ready for a unique sales opportunity to work with a pioneering company, please apply by sending your resume to [email protected]
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