Account Manager - Commercial Lines

Job Title

Account Manager – Commercial Lines

Digital Service Center

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19 000 colleagues in more than 20 countries.

Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

The Commercial Lines Account Manager position offers a dynamic opportunity to contribute to client success through strategic consultation, effective relationship management, and the innovative use of technology. The role involves sales and service of insurance products while ensuring retention levels are maintained, handling all complaints, actioning renewals, and overseeing client relationships. The Account Manager will also leverage technology and market insights to enhance service delivery, identify cross‑selling opportunities, and support clients with all their commercial insurance needs.

• Serve as the primary point of contact for clients, managing day‑to‑day communications and fostering strong, long‑lasting relationships for assigned book of business.
• Understand client needs and objectives, providing strategic recommendations and tailored solutions.
• Maintain timely and accurate updates and changes on policies for assigned customer activity in Agency Management System and related customer engagement software.
• Maintain consistent and ongoing engagement throughout the customer lifecycle.
• Implement and monitor data‑driven and customer‑tailored marketing or awareness campaigns.
• Ensure customer engagements are valuable, drive industry or solution awareness and are delivered timely to exceed client expectations.
• Attain retention and growth targets for assigned customer block by leveraging proactive data‑driven customer engagement tools and awareness campaigns.
• Contribute to the identification of new opportunities for client growth and expansion of services.
• Share client engagement best practices with peers.
• Stay updated with industry trends and best practices to provide clients with cutting‑edge solutions and services.
• Coordinate with internal teams, including Digital Marketing, Human Resources, Compliance and third‑party partners.
• Collaborate with the Digital Employee Commercial Team Leader to address any challenges and continuously improve service delivery.
• Support cross‑functional initiatives that enhance the overall digital strategy and contribute to client success.
• Drive client adoption of self‑service tools and enrollment capabilities.
• Ensure clients receive exceptional value from Acrisure’s digital services, going above and beyond to exceed expectations.
• Promote additional digital services and solutions that can further support client objectives and business growth.
• Drive innovation within client accounts, introducing new ideas, tools and approaches that enhance the overall client relationship.
• Meet or exceed client retention and satisfaction metrics through a highly consultative and technology‑first approach.
• Perform other tasks or projects as requested by service team or region leadership.

• Strong client management and relationship‑building skills, with a client‑focused approach.
• Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively.
• Experience using account management software.
• Ability to multitask across multiple systems and workflows.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Creative problem‑solving abilities and a passion for customer service.

• Prior experience and proficiency with Applied Epic.

• Hold applicable insurance…