Key Account Manager

Please note:
Relocation assistance is available for candidates looking to move to Upstate NY.

A global diagnostics company is seeking a Key Account Manager (KAM) to drive strategic growth and retention across key health systems and integrated delivery networks (IDNs) in Upstate New York
. This remote role focuses on managing high-value customer relationships, identifying new business opportunities, and aligning diagnostic solutions with each account’s clinical and operational goals.

• Develop and sustain executive-level relationships to grow and retain business across assigned accounts.
• Lead cross-functional internal teams (Sales, Service, Marketing, Finance, Client Services) to build and execute long-term strategic account plans.
• Analyse customer financials and operational models to align solutions with organisational goals.
• Oversee account performance, ensure high-quality service delivery, and elevate issues when needed.
• Maintain a strong sales funnel and deliver regular strategic and financial reviews to stakeholders.

• Bachelor’s degree with 5+ years of relevant experience or Master’s with 3+ years.
• Established network and proven relationships within IDNs
  , including lab managers
  .
• Based in or able to cover Upstate New York
  , with willingness to travel 50–75%, including frequent in-person customer meetings (relocation also an option).

• 3+ years of diagnostics sales experience.
• Proven ability to navigate complex sales cycles and align solutions with healthcare financial and operational drivers.
• Experience leading account planning and contributing to executive business reviews.

If this sounds like you, reach out on el or apply directly below — we’d love to hear from you!