Strategic Account Manager; Broadband Infrastructure

Position: Strategic Account Manager (Broadband Infrastructure)
Location: East Syracuse

We are seeking a Strategic Account Manager to join our Broadband team and support our customers in the North East region (NY, NJ, CT, MA, VT, RI, NH, ME. )As a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction.

Responsibilities:

* Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts.

* Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment.

* Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.

* Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.

* Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.

* Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.

* Participates in solution development efforts that best address customer needs.

* Engages supplier sales resources to enlist their support and create solutions.

Qualifications:

* High School Degree or Equivalent required;
Bachelor's Degree preferred

* 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management

* History of success maintaining and developing key relationships

* Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources

* Ability to understand where potential exists in assigned accounts and can recognize and create opportunities

* Excellent communication and interpersonal skills with an aptitude for building strong client relationships

* Strong negotiation and problem-solving skills

* Proficiency with CRM software and Microsoft Office

* Self-starter and able to work efficiently under pressure

* Experience in executing in a matrix organization managing multiple stakeholders and projects

* Ability to travel up to 50%

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