Customer Engagement Specialist

Customer Engagement Specialist - New York

Company:
Sciton

Location:

New York, NY

Employment type:

Full-Time

Seniority level:
Entry Level

$70,000.00 - $80,000.00 per annum

Sciton is a Silicon Valley-based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market shortly after lasers were first invented, and the same spirit of innovation continues to drive us. The Customer Engagement Specialist (CES) is a front‑line outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities.

The role focuses exclusively on cold calling, relationship re‑engagement, and lead qualification, serving as a critical pipeline engine for the sales organization.

• Conduct high‑volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices.
• Re‑engage existing system owners to identify expansion, upgrade, or replacement opportunities.
• Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing.
• Navigate gatekeepers and engage decision‑makers professionally and confidently.
• Qualify leads based on established criteria (practice type, decision‑maker access, timing, budget, and intent).
• Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
• Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
• Ensure timely and clean handoff to maximize conversion rates and rep productivity.
• Maintain consistent outbound activity levels aligned with performance expectations.
• Track follow‑up cadence and engagement history to ensure no opportunity is missed.
• Collaborate with sales leadership to refine messaging, targeting, and qualification standards.

• Bachelor’s degree (recommended, not required) or equivalent professional experience in sales, marketing, or customer engagement.
• 1–3 years of experience in a sales, inside‑sales, or call‑center role, preferably in medical device or technology sales.
• Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
• Self‑motivated, goal‑oriented, and resilient under pressure.
• Excellent organization and time‑management skills.
• Experience with Salesforce CRM or similar platforms preferred.
• Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.

The Customer Engagement Specialist is the engine of the sales pipeline—driving new conversations, identifying qualified opportunities, and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand.

The salary range for this position is $70,000 - $80,000. In addition to a competitive market‑based salary, Sciton provides equity/stock incentive programs, a profit‑sharing bonus, and a comprehensive benefits package, including a 401(k) with matching.