Pre-Owned Sales Consultant , 11th Avenue

Tasks

Located on a 330,000 square foot lot on 11th Avenue between 53rd and 54th Streets, Mercedes-Benz Manhattan is the only Mercedes-Benz dealership in the country owned and operated by Mercedes-Benz, delivering an uncompromising inventory of new and pre-owned Mercedes-Benz luxury vehicles and Sprinter Vans. We are the trusted dealership for drivers throughout New York and beyond.

The mission of the Mercedes-Benz Manhattan Pre-Owned Sales Consultant is to provide superior customer service while selling pre‑owned Mercedes‑Benz vehicles.

The Mercedes-Benz Manhattan Pre‑Owned Sales Consultant must provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamwork.

• Respond to customer inquiries regarding the lease/purchase of a new/pre‑owned Mercedes‑Benz vehicles.
• Achieve required survey results.
• Must meet annual training requirements.
• Must be flexible to accommodate customers needs (appointment)
• Secure customers personal information (license, credit application)
• Maintain customer satisfaction by confirming orders with customers, sending written communications for timely transactions.
• Assist customers with all aspects of vehicle ownership, including but not limited to scheduling service appointments, assisting with lease maturities, acting as a liaison for Collision Center inquiries, following up on DMV issues, procuring any and all missing documentation for financing, and supplying Sales Managers with accurate order status.
• Calculate lease and purchase options for customer and quote accurate payments.
• Follow up with customers to obtain referrals and repeat business.
• Sell/lease as many vehicles as required by MBM’s annual minimum standards.
• Maintain/update customer information in company databases.
• Maintain a clean and safe work area.
• Able to commute into and out of Manhattan/New York City on a daily basis.

• Bachelors degree required
• Must have 3-5 years of luxury vehicle sales experience (MB experience preferred)
• Must be able to work Saturdays.
• Valid drivers license.
• Work Holidays when required,
• Must have flexible schedule.
• Must be able to articulate and communicate with customers competently.