Inside Sales Engineer

PTI - Packaging Technologies & Inspection is headquartered in Hawthorne, New York, aWestchester County community close to New York City. We are a team of engineers, scientists, technicians, and other professionals serving the packaging industry as a leading equipment manufacturer of package inspection equipment for the pharmaceutical, medical device, food, and container industries.

PTI’s prime focus hasbeen on developing inspection technologies for the packaging industry that perform with a high degree of precision and reliability, and simplifying testing and validation processes in the pharmaceutical, medical device, food,and container industries. PTI’s inspection technologies are non-destructive,non-subjective and provide companies with solutions to improve their quality and process control, while reducing product waste and cost.

Our goal is to provide the highest level of service to our customers. To do so, we are looking to adda talented, motivated, and dedicated Inside Sales Engineer to our team. If youare someone who enjoys work because of the sense of accomplishment that itgives you, and if you want to be part of a high impact team working for a financially strong, global company that is the leader in the Container Closure Integrity Testing industry, then contact us, because working at PTI is not justa job….it’s

a passion!

An inside sales engineer is a core member of the commercial organization who supports the sales process and cycle of products or services to customers over the phone, email, or online platforms. They are responsible for generating leads, qualifying prospects, formulating budgetary proposals,re-engaging opportunities, and maintaining customer relationships. An Inside Sales Engineer can be the critical first point of contact for PTI. In this role, you will work with prospective customers to identify sales opportunities and work in partnership with the Sales Team to drive future revenues.

Thisrole will require the application of a wide range of basic academic knowledge, such as physics, knowledge of electro-mechanical systems, statistics, as wellas practical thinking and creativity.

• 1. A bachelor's degree in engineering or sciences preferred
• 2. Interest & experience in the Life Sciences, Food, Beverage, & Nutrition manufacturing environments
• 3. Experience with quality, regulatory, and packaging subject matters Prepare and deliver proposals, quotations, and contracts tailored to customer requirements.
• 4. Excellent Interpersonal Skills and ability to work professionally with customers
• 5. Proven experience in inside sales, telemarketing, or customer service
• 6. Ability to work independently and as part of a team
• 7. Proficiency in using CRM software, MS Office, and other sales tools
• 8. High motivation, resilience, and goal orientation
• 9. Adaptability, flexibility, and willingness to learn
• 10. Ability to travel up to 30%

An inside sales engineer performs various tasks to achieve sales goals and satisfy customer needs. Some of the key duties& responsibilities of an inside salesperson are:

• Conduct weekly territory lead reviews with the sales team to monitor pipeline health and activity.
• Support lead qualification activities and ensure timely follow-up on all incoming leads.
• Manage and nurture cold, warm, and hot leads through consistent engagement and communication.
• Mine existing CRM data and lead databases to identify new opportunities and re-engage lost or abandoned prospects.
• Oversee CRM data governance to ensure accurate, complete, and up-to-date records.
• Perform account mapping to support sales strategy development and identify key decision-makers.

• Manage all spare parts quotation activity and order processing through the ERP system, ensuring accuracy, timely follow-up, and coordination with the service and operations teams.
• Work closely with Sales and Engineering teams to define technologies, hardware/software needs, product sample testing, and inspection system requirements for customer applications.
• Assist in lab work, product demonstrations (virtual or on-site), and technical…