Account Manager

This role is provided by Hirewell. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Commission

Direct message the job poster from Hirewell

Client:
Atera

Job Title:

Account Manager

Location:

New York, NY (Hybrid - 3 days in office at One Penn Plaza)

Atera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world. Our all-in-one, AI-powered IT platform is revolutionizing the industry by unifying Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and Reporting into a single, seamless solution.

With over 13,000 customers in 120+ countries, Atera helps organizations achieve 10X operational efficiency through our "Autonomous IT" capabilities, featuring AI Copilot and IT Autopilot. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

We are looking for a high-energy, results-driven Account Manager to join our growing New York branch. While our Account Executives focus on net-new acquisition, the Account Manager is the strategic partner who takes the baton 90 days post-sale.

Your mission is to nurture existing relationships, ensure long-term platform adoption, and drive revenue growth through strategic upsells and cross-sells. You will be the face of Atera for our customers, helping them transition from reactive task-taking to proactive, AI-driven problem-solving.

• Relationship Management:
  Serve as the primary point of contact for assigned accounts following the initial 90‑day onboarding period.
• Revenue Growth:
  Identify and close upsell/cross‑sell opportunities within your book of business to meet and exceed quarterly targets.
• Retention & Renewals:
  Manage the full renewal cycle, proactively identifying "at‑risk" accounts and ensuring high levels of customer satisfaction and retention.
• Strategic Planning:
  Conduct regular business reviews with customers to align Atera’s AI capabilities with their business goals.
• Product Advocacy:
  Stay expert‑level on Atera’s evolving AI features (Autopilot, Copilot, Script Generation) to act as a consultant for IT teams.
• Cross‑Functional
  
  Collaboration:
  
  Partner with Product and R&D teams to relay customer feedback and influence the future of the Atera roadmap.

• Experience:
  
  3+ years of experience in Account Management or Sales within a B2B SaaS environment (Technical/IT product experience preferred).
• Industry Knowledge:
  Familiarity with the IT ecosystem, specifically RMM, PSA, Ticketing, or Cybersecurity tools.
• Sales Acumen:
  Proven track record of hitting and exceeding sales quotas and managing complex renewal negotiations.
• Communication:
  Exceptional presentation skills and the ability to explain complex AI-driven technical concepts to both IT pros and C‑level executives.
• Mindset: A "win as a team" attitude—someone who is curious, creative, and thrives in a fast‑paced, high‑growth startup environment.
• Base Salary: $100,000-$125,000 (dictated by experience)
• OTE: $200,000-$250,000 (Uncapped commission structure)
• Bonus:
  Quarterly bonus structure based on hitting performance thresholds.
• Perks:
  Comprehensive health insurance, stock options, and a generous PTO policy.
• Work Environment: A beautiful hybrid office at One Penn Plaza in NYC, buzzing with teamwork, mutual empowerment, and occasional competitive spirit.

Mid‑Senior level

Full‑time

Sales and Customer Service

IT Services and IT Consulting, IT System Custom Software Development, and IT System Training and Support