Business Development Specialist

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The Business Development Specialist at Crystal Cruises will play a pivotal role in driving sales and expanding market share among a key group of travel agency accounts. This position is responsible for the development and execution of strategies to educate, engage, and foster long‑term relationships with travel agency partners, ultimately aiming to meet or exceed established sales objectives. The Business Development Specialist will collaborate closely with the Director of Business Development to execute promotional activities and facilitate revenue production through effective sales efforts.

• Assist in the training, support, and communication with travel agencies within assigned territories.
• Collaborate with the Regional Sales Director (RSD or BDM) to facilitate transactions, support and/or coordinate events aimed at enhancing sales and relationships.
• Design and implement strategies for territory management, providing guidance for business development to ensure sustainable growth aligning with corporate objectives.
• Coordinate and participate in sales events, including webinars, in‑person meetings, and trade shows.
• Support the Regional Sales Director team as needed in resolving, tracking, and executing cases related to territory accounts.
• Maintain and update the CRM database (OneIS) with accurate and current information on travel agency partners, ensuring data integrity and completeness.
• Become a Subject Matter Expert (SME) in the CRM system, providing training and support to team members as needed.
• Distribute weekly and/or monthly sales reports to key accounts.
• Perform any additional duties as assigned by the Director or VP.

• Strong communication and interpersonal skills to effectively engage with travel agency partners and internal stakeholders.
• Sales‑oriented mindset with a track record of achieving or exceeding sales targets.
• Ability to develop and execute strategic plans for territory management and business development.
• Proficiency in using online tools and platforms for promotional activities, including webinars and social media.
• Detail‑oriented with excellent organizational skills to manage templates, agreements, and reporting.
• Adaptability and willingness to travel as necessary.
• Strong problem‑solving abilities to address challenges and identify opportunities for improvement.

• Bachelor’s degree in business, Marketing, or a related field preferred.
• 5+ years of experience in sales, account management, or business development in the travel or hospitality industry, especially within the cruise industry, is a significant plus.
• Familiarity with the cruise industry and luxury travel products, particularly knowledge of Crystal Cruises, is highly advantageous.
• Proficiency in Microsoft Office Suite and CRM software is desirable.

This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.

Crystal Cruises is an equal opportunity employer and welcomes applicants from all backgrounds to apply. We are committed to creating a diverse and inclusive workplace.