Manager, Retail Excellence

We seeking a strategic and results-driven Training & Field Development leader who is passionate about elevating retail performance through impactful learning experiences. This role is centered on building the capabilities of retail teams by delivering training initiatives, strengthening field communication, and fostering a culture of continuous learning.

Requirements include strong presentation skills, experience in retail training, and a proven ability to lead training programs and cross-functional projects. The ideal candidate is a natural coach and communicator who thrives on developing others and aligning teams around shared performance goals.

• Lead the coordination and execution of retail training programs that strengthen selling skills, operational excellence, and brand knowledge by collaborating with Headquarters, Learning & Development and Retail Leadership.
• Provide essential tools to support supervisors and managers with training facilitation.
• Monitor and provide feedback on the effectiveness of training and development initiatives to drive continuous improvement.
• Support key retail initiatives such as seasonal launches, promotional rollouts, and brand activations, ensuring operational readiness and alignment.
• Lead training components of the annual Store Manager Conference, focusing on leadership development, engagement, and brand culture.
• Support onboarding programs for new managers and field leaders to ensure strong foundational capability.
• Contribute to high-impact projects such as store openings and brand events by delivering structured training plans that ensure readiness and consistency.
• Develop and deliver clear, action-oriented communications that reinforce training objectives and drive execution.
• Serve as a strategic communication liaison between corporate functions and store teams, ensuring alignment with brand voice, values, and business priorities.

• Minimum of 4 years of training experience in Retail (luxury preferred)
• Demonstrated experience facilitating training programs and leading workshops
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Knowledge of Learning/Content Management Systems
• Strong understanding of luxury retail standards and client experience>

• Ability to handle multiple priorities in a high-pace environment maintaining self-organization
• Strong facilitation, coaching, and presentation skill
• Client-centric mindset with a passion for developing people
• High emotional intelligence and strong cross-functional collaboration skills
• Video editing skills are a plus

At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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