Jewelry Repair Coordinator

TraxNYC is looking for a highly organized and detail-oriented Jewelry Repair Coordinator to join our team in the heart of Manhattan’s Diamond District. This is an excellent opportunity to work hands‑on in the luxury jewelry industry, overseeing the repair and restoration of high‑end gold and diamond pieces for clients worldwide – including celebrities, athletes, and collectors.

This is a hands‑on, in‑person role ideal for someone who thrives in a fast‑paced, precision‑driven environment. You’ll play a central role in managing the full lifecycle of jewelry repairs – from intake and evaluation to coordination with bench jewelers and final quality control. Strong organizational skills are essential – you’ll be trusted with high‑value merchandise, strict timelines, and direct communication with customers regarding their most meaningful pieces.

You don’t need to be a master bench jeweler – but you do need a strong understanding of jewelry components, attention to detail, and the ability to manage multiple repair jobs at once while maintaining accuracy.

As a Jewelry Repair Coordinator, you’ll help ensure every repair meets TraxNYC’s quality standards – from simple resizing and polishing to complex stone replacements and restoration work.

• Oversee intake and documentation of all jewelry repair items
• Evaluate condition of pieces and clearly outline scope of repair work
• Create and manage repair tickets with detailed notes and timelines
• Communicate repair estimates and turnaround times with customers
• Coordinate daily with setters, polishers, bench jewelers, and outside vendors
• Track and prioritize repair jobs to meet promised deadlines
• Inspect completed repairs for quality control before customer pickup or shipment
• Source replacement stones (diamonds and gemstones) when required
• Ensure proper handling, storage, and security of high‑value repair items
• Manage resizing, prong rebuilding, stone tightening, clasp repair, polishing, rhodium plating, and restoration projects
• Handle warranty repairs and post‑sale service requests
• Maintain organized digital records of all repair orders and updates
• Resolve customer concerns related to repairs with professionalism and urgency
• Track patterns to support workflow improvements within the repair department
• Track costs and profits of return processes to ensure repairs are profitable

• Experience in jewelry repair coordination, jewelry sales, or a bench jewelry environment preferred
• Strong understanding of common jewelry repair processes (sizing, prong tightening, stone setting, polishing, plating)
• Highly organized, detail‑oriented, and reliable
• Comfortable handling high‑value diamond and gold merchandise
• Strong communication skills and ability to manage multiple projects at once
• Punctual and dependable with a professional attitude
• Knowledge of the Diamond District is a plus
• Experience using  is preferred, but not required
• Legal authorization to work in the U.S. and valid photo

Pay: $20.00 – $26.00 per hour (based on experience)

Subject to increase over time based on performance

Full‑time, Monday – Friday

Standard shift: 10:00 AM – 6:00 PM (8 hours)

Occasional weekend availability may be required

Location:

In‑person, New York, NY 10036 (Diamond District)

• Paid time off
• Employee discount
• Opportunity to work directly with high‑end diamond and custom jewelry
• Hands‑on experience in repair and restoration of luxury pieces
• Work with a fast‑growing, respected brand in the Diamond District
• Clear room for advancement into production management or operations roles

If you’re looking for a serious opportunity in the luxury jewelry world – and you’re ready to take ownership of a critical department that protects the integrity and quality of every piece we sell – we want to hear from you. At TraxNYC, every detail matters.