Sales Associate III - Flushing, NY

Sales Associate Job Description

Coach is a global fashion house founded in New York in 1941, committed to upholding quality and inclusive brand values.

• Understand organizational objectives and make decisions aligned with company priorities.
• Take ownership of personal metrics, create sales and clienteling strategies, and collaborate with management.
• Develop short‑ and long‑term strategies to achieve performance goals.
• Own and improve personal survey results with actionable plans.
• Represent Coach as a brand ambassador and demonstrate selling and service expectations.
• Support local sales strategies and tactics, sourcing new customers and maintaining ongoing relationships.
• Create positive first impressions by aligning attire with the Coach Guide to Style.
• Build credibility as a personal fashion advisor through strong knowledge of competition.
• Provide in‑depth product knowledge, including features, benefits, current offers, and product value.
• Communicate current pricing and promotional strategies clearly.
• Leverage cross‑selling skills to build sales and encourage add‑ons related to customer needs.
• Read customer cues and tailor approaches sensitively.
• Attend to each customer's unique shopping needs and work with multiple customers simultaneously.
• Follow up consistently and genuinely to influence or close sales.
• Flex personal selling techniques to support overall store financial results.
• Build lasting, loyal relationships using Coach’s tools and technology.
• Create enthusiasm and positivity for the shared vision and mission.
• Promote and endorse a team selling environment and foster teamwork, trust and collaboration.
• Remain solution‑oriented, adaptable and flexible to changing business and store needs.
• Welcome feedback and adapt behaviors appropriately, maintaining a calm and professional demeanor.

• Ensure all daily tasks are completed without impacting service or standards.
• Maintain store (sales floor and backroom), cash wrap and visual merchandising to Coach standards.
• Keep sales floor clean and tidy at all times.
• Adhere to all retail policies and procedures, including POS, operations and asset protection.
• Replenish inventory on the sales floor as needed and support the store inventory process.
• Assist with cash‑wrap when needed for purchases, returns, and exchanges.
• Process customer transactions efficiently: purchase, return, exchange, found order, etc.
• Help prepare store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.
• Drive results by exceeding goals and consistently performing in the top tier.
• Focus on customer satisfaction and build effective relationships, earning trust and respect.
• Display creativity in generating unique ideas and connecting concepts.
• Show interpersonal savvy, building rapport and resolving high‑tension situations diplomatically.
• Learn on the fly, quickly grasp new challenges, and experiment for improvement.
• Persist with energy and drive to finish tasks, even when faced with resistance.
• Handle ambiguity and change comfortably, making decisions without a full picture.

Experience: 1–3 years of previous sales experience, preferably in a luxury retail service environment. Current knowledge of fashion trends and competition.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), use of walkie‑talkie, and reading price/product release sheets.

Physical: Ability to execute at a fast pace, communicate effectively, maneuver the sales floor, and lift up to 50 lbs for product transfers.

Schedule: Flexibility to work nights, weekends, holidays, and high‑traffic sales days including major holidays.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

• Courage: Provide direct, complete, actionable feedback and face challenges openly.
• Creativity: Generate unique ideas and form connections among diverse concepts.
• Customer Focus: Dedicate to meeting expectations, using…