KeyHolder Client Advisor

Permanent Contract - Key Holder Client Advisor - NEW YORK

Join to apply for the Permanent Contract - Key Holder Client Advisor - NEW YORK role at AMI PARIS

• Driving Sale
  - Keyholder will drive sales and performance and continually create engaging client experience and long‑term relationships with clients.
  - Supports team to achieve individual and store sales targets.
  - Sees business opportunities and possible challenges to help initiate changes and improve the business.
• Customer Relations
  - You will engage with customers in offering a unique experience and assisting them in exploring the world of AMI.
  - Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood.
  - Understands customer needs and proposes a relevant selection of products while encouraging cross‑selling.
  - Assists customers during fittings and accommodates any alterations when needed.
  - Drives the team to fully embrace a customer loyalty culture of building strong and long‑term relationships with clients.
  - Introduces new customers to the brand.
• Team Management
  - Supports team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment.
  - Brings the team together by representing and transmitting the AMI culture.
  - Continually shares with the team products and brand knowledge.
  - Ensures and coaches team members on new skills and selling techniques.
  - Conducts fun and energetic morning meetings/team debriefs; works hand and hand with team to strategise daily tasks and focuses.
• Visual Merchandising
  - Ensures the store is well maintained, presentation of products, cleanliness, maintenance of the premises, etc.
  - Actively participates in visual merchandising set‑ups using HQ directive and guidelines; proposes new ideas and suggestions for optimal selling.
• Operations Management
  - Manages and tracks best‑selling/slow‑selling to strategise action plan; supports tracking inventory levels and informs managers of stock errors.
  - Updates store trackers and communications boards for in‑store use.
  - Manages the cash vault and sets up cash pickups through Brinks.
  - Controls and oversees deliveries, transfers, damages, cycle counts, end of season, and all other back‑of‑house operations.
  - Develops and shares ideas to increase efficiency, supporting store initiatives and projects as needed.

• At least 2+ years of experience in retail management.
• Experience in stock managing, operations, or retail preferred.
• Familiar with sales techniques.
• Smiling, dynamic, involved, and excellent interpersonal skills.
• Team player with a strong sense of team leadership to deliver results beyond expectations.
• Mastering customer service skills and demonstrating ability to foster a customer‑service spirit.
• Strong interest and a good understanding of fashion and the luxury market trends.
• A second language would be appreciated.

• Join a fast‑growing and caring fashion house.
• Have a rewarding experience in a brand that promotes "Friendly Luxury".
• Join a stimulating and passionate team.

Director

Full‑time

Sales and Business Development

Retail Apparel and Fashion

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