Fulfillment Call Center

Overview

The Part-time Fulfillment Call Center position provides courteous, gracious, on-brand customer service over the phone regarding curbside or delivery orders. Order Specialists take calls regarding products and services while troubleshooting order issues. This part-time position is based at our Sixth Avenue location (between 18th and 19th streets).

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

• Works collaboratively with the team to manage multiple calls, emails, and inquiries
• Utilized multiple proprietary programs to manage customers  orders and workflow
• Effectively manages time with inbound phone calls, and outbound calls to resolve customer issues
• Actively researches product information and shares information on product uses with customers based on feedback and testimonials
• Communicates consistently with our Fulfillment team to astonish our customers with timely resolution to customer issues
• Coordinates return deliveries from customers and processes them for credit to customers
• Consistently arrives promptly to work the assigned schedule
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties
• Will be trained in Fulfillment processes such as pulling and packing orders

• Starting pay for this role is $17.00 - $18.00/hour
• Competitive health, dental, and vision plans
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity
• Unique "1equals3" website for easy access to benefits information and company updates
• Competitive sick pay and PTO plan

• Peace-of-mind benefits:
  Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and FSAs
• Family-focused support:
  Parental leave policies, adoption and surrogacy assistance, and fertility & maternity support
• Work-life balance boosters:
  Paid holidays, gym membership discounts, and transportation benefits
• Discounts on products, services, gift cards, and pet insurance
• Recognition and diversity initiatives including Employee Resource and Affinity Groups

But that s not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

• You love to engage with people. You’re the person who strikes up a conversation and makes a connection.
• You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.
• People say you have a heart for service. You help customers understand their needs and offer thoughtful suggestions.
• You are eager to learn how technology and selling work together to provide an exceptional customer experience.
• You take pride in your work. It s your store!
• You love checklists. You stay busy, balance priorities and use organizational skills.
• You understand retail is an ever-changing industry and remain flexible with your schedule.
• You want to delight the people around you and share that at The Container Store!
• You are at least 18 years of age

The Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act.

• Entry level

• Part-time

• Other

• Retail

Referrals increase your chances of interviewing at The Container Store by 2x

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