Guest Experience Lead | Grand Terminal

Overview

Guest Experience Lead | Grand Central Terminal  Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing or providing technical product education that articulates the value of our product and brand. The role is part of the store leadership team and focuses on driving store performance on the floor through guest experience and team achievement of daily sales or unit targets.

The Guest Experience Lead may provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed.
• Lead from the floor as the Supervisor on Duty to meet the needs of the business, team, and guests.
• Prepare for in-store guest readiness and maintain operational excellence of the store throughout shift.
• Open and close the store in accordance with procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance and support ongoing learning through feedback, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by fostering supportive relationships and engendering a fun, productive environment.

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation

• The work schedule can vary based on store needs
• Shifts typically include mornings, afternoons, evenings, weekends, and holidays
• During peak times or special events, schedules may include early mornings or late nights

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

• Education:
  
  High school diploma/GED/equivalent, or above
• Experience:
  
  1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated tasks, mentoring or assisting peers)
• For experiential stores with food/beverage service only:
  Food safety and/or liquor service certification

• Inclusion & Diversity:
  Creates an inclusive environment that values differences
• Integrity:
  Honest, fair, and ethical behavior
• Guest
  
  Experience:
  
  Creates an inclusive, high-caliber experience for every guest through the team
• Leadership:
  Desires to lead, inspire, and develop others
• Collaboration and Teamwork:
  Works productively with others to achieve goals
• Decision Making/Problem Solving:
  Uses logic to evaluate options and make timely decisions
• Adaptability/Agility:
  Navigates change in a fast-paced environment
• Interactive Communication:
  Communicates effectively with others

• Work involves moving through a store with bright lights and loud music
• Team-based environment; may work independently or with technical devices
• Occasional lifting of boxes up to 30 lbs (13.6 kg)
• For experiential stores with food/beverage service:
  May involve using industrial kitchen equipment and exposure to heat

Base Pay Range
: $24.00 - $27.61/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range
: $26.00 - $29.61/hour

lululemon’s compensation offerings are pay-for-performance and vary by location, knowledge, skills, experience, and internal equity. Employees in this position may be eligible for a bonus program, subject to program requirements.

Additional benefits may include: extended health and dental benefits, mental health plans, paid time off, retirement plan matching, employee discount, fitness & yoga classes, parental top-up, development opportunities, and networks/mentorship programs. Benefits eligibility may vary and are subject to change.

Note: The incentive programs, benefits, and perks have eligibility requirements. The Company reserves the right to alter these programs at any time without notice.