Director, In Store - Mens and Kids

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

As the Director, In Store, you will lead a team of People Leaders and drive strategy to achieve sales with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your leadership and direction. You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service.

With training, coaching and development, a team of People Leaders and Colleagues will grow following your leadership. Perform other duties as assigned. This role reports to and is a developmental step to Store Manager.

• Lead a team of People Leaders - Sales and Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers. Coach, train, teach and develop skills and strategy to drive customer experience, selling, merchandise and operational processes.
• Analyze Store's business in order to strategize and deliver results; implement action plans focusing on deficient business areas and highlight growth opportunities.
• Drive and exceed sales goals by leading Macy's initiatives through coaching, feedback, and recognition, while optimizing productivity and efficiency.
• Develop strategies and appropriately plan/execute workload on the following: pricing, signing, visual execution, merchandise execution, event execution.
• Drive profit results by leading and planning/executing workload on the following: product movement logistics, fulfillment, and back of house activities.
• Lead customer service culture in the store. Ensure Colleagues engage with customers and provide a friendly and easy to shop environment.
• Review Sales, Customer Experience, and Star Rewards results and strategize action for continued improvement.
• Drive Customer Experience KPI, such as Omni Customer Experience score and Omni demand metrics.
• Review and utilize data to provide People Leader and Colleague recognition; develop and communicate strategies to improve results.
• Work with Managers, Sales and Customer Experience to build the client relationship between Macy's Stylists and customers through MyClient and other customer acquisition initiatives.
• Strategize, plan and execute events and community outreach. Ensure execution through Managers, Sales and Customer Experience.
• Develop People Leader and Hourly Colleague talent. Monitor and address performance issues on a timely basis.
• Conduct ongoing Talent Analysis of Colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively participate in the recruitment process and fill open Executive positions prioritizing internal movement, Commission, and High Level Selling areas.
• Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.
• Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed.
• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.
• Regular, dependable attendance and punctuality.

• Candidates with a…