Merchandising Lead

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners.

We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.

Merchandise and commerce are a part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent.

• Build seasonal and ongoing assortment strategies aligned to brand, consumer demand, and financial targets
• Develop and manage pricing architectures, including initial pricing, margin targets, and promotional considerations
• Oversee demand forecasts, inventory plans, and buy quantities to optimize revenue, margin, and sell-through
• Analyze sales performance, conversion, and inventory health; identify risks and opportunities
• Apply insights from consumer behavior, trends, and historical data to inform future assortments

• Act as the primary merchandising partner for assigned artists and management teams
• Translate artist vision into commercially viable merchandise assortments
• Present clear, data-backed recommendations and guide artists toward the best paths for success
• Balance creative ambition, timelines, operational constraints, and financial outcomes

• Partner closely with design, product development, sourcing, marketing, and e-commerce teams
• Influence product direction using performance insights, fan data, and market trends
• Ensure assortments are right-sized, on-brand, and launch-ready
• Support go-to-market and launch strategies tied to tours, releases, drops, and promotional moments

• Own key merchandising milestones from concept through launch
• Ensure timelines are met across multiple work streams in a fast-moving environment
• Proactively identify risks and resolve issues to keep programs on track
• Drive post-launch reviews and apply learnings to future programs

• 12+ years of experience in merchandising, buying, or planning, ideally within a large retail or ecommerce organization
• Demonstrated expertise in assortment planning, pricing strategy, and inventory forecasting
• Strong financial and analytical skills; comfortable working with sales, margin, and inventory metrics
• Experience managing external partners, clients, or cross-functional stakeholders
• Ability to operate effectively in ambiguous, high-pressure, and highly visible situations
• Excellent written and verbal communication skills

• Strategic assortment and line planning
• Pricing and margin management
• Demand forecasting and inventory optimization
• Consumer- and data-driven decision making
• Stakeholder influence and account management
• Calm, persuasive communication under pressure
• Strong organizational and prioritization skills

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