Luxury Retail Sales Supervisor

Overview

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment.

Join one of our 300 boutiques, where you ll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.

Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.

Responsible for answering customer questions and selling products to meet their sales goals. Typically requires a few years of sales experience and training for a higher position. Also responsible for maintaining customer service as per company standards, generating sales, merchandising, cash register operations (POS), loss prevention, adherence to all company policies and store standards.

• Handle all aspects of Sales and Customer Service.
• Enhance sales staff accomplishments by planning delivery of solutions; answer technical and procedural questions; mentor team members.
• Assist existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjust content of sales presentations by studying the type of sales outlet or trade factor.
• Focus sales efforts by studying existing and potential volume of deals.
• Submit orders by referring to price lists and product literature.
• Keep management informed by submitting activity and results reports (daily call reports, weekly work plans, monthly and annual territory analysis).
• Monitor competition by gathering current marketplace information on pricing, products, delivery schedules, merchandising techniques, etc.
• Recommend changes in products, service, and policy by evaluating results and competitive development.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintain professional and technical knowledge by attending workshops and reviewing publications.
• Provide historical records by maintaining records on area and customer sales.
• Contribute to team effort by accomplishing related results as needed; generate and maximize sales by convincing clients to purchase the company’s products.
• Maintain product knowledge and merchandise care information; stay updated on new items and store policies.
• Develop and maintain client books; keep records of sales; follow customer service guidelines (greeting etiquette, returns, exchanges, transfers and loss prevention).
• Greet, serve and advise clients with outstanding customer service; assist with mailings and phone inquiries; assist in floor moves, merchandising and display; assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; stock and restock shelves; tag merchandise as needed; keep the sales floor clean and orderly.
• Adhere to all company policies, procedures and practices.

• Minimum of a High School Diploma (or GED) and either a degree in Retail, Fashion or related field or equivalent work experience and education. Five plus years’ high-end retail, boutique or sales related work experience.
• Understand inventory, customer service experience and merchandising.
• Perform all Cegid transactions proficiently (sales, returns, exchanges, CRM, reports, and open/close registers) in accordance with guidelines.
• Proficient with UPS system; properly prepare…