Customer Service Representative

Customer Service Associate

Scully and Scully, the prestigious Park Avenue luxury home furnishings store, is seeking a Customer Service Associate with sales experience preferred.

• Accurately process daily entry of orders and perform routine order tracking through our proprietary software to ensure timely processing and shipping of customer orders.
• Provide exceptional service and correspond with customers via email and phone in a timely fashion.
• Follow up on existing issues and keep customers updated on the status of their orders.
• Schedule pick‑up and delivery of items with third‑party shippers; monitor deliveries to ensure accuracy and timeliness.
• Send and track customer sample requests as well as other administrative projects.

• Sales experience preferred.
• Ability to give exceptional customer service in a timely fashion.
• Excellent technical skills, including MS Office Suite and web‑browsing.
• Great organizational, verbal and interpersonal skills.
• Very detail oriented and a quick learner.
• Ability to multi‑task and prioritize.

We offer excellent salary plus commission, workplace environment and benefits (Health Insurance, 401(k), Paid Time Off). Opportunity for growth within the company.

Please attach your resume in PDF or DOC format.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Industries:
  Retail Luxury Goods and Jewelry