Store Manager, Retail & Store Manager

Pay: $100,000–$125,000 per year.

Citarella – The Ultimate Gourmet Market is expanding across New York and the Hamptons. We are a family‑run business known for premium seafood, fresh produce, and artisanal products.

We are looking for an experienced, strategic Store Manager to lead the daily operations of one of our premier markets. The Store Manager will be fully responsible for store performance, profitability, and operational excellence, guiding a multi‑department team, fostering a culture of exceptional service, and ensuring every customer experience reflects our high standards.

• Oversee and manage all aspects of daily store operations to maximize sales, profitability, and efficiency.
• Analyze store performance metrics and implement strategies to improve sales, labor costs, shrink, and overall productivity.
• Lead and cultivate a positive, high‑performance work environment that promotes teamwork and accountability.
• Recruit, hire, train, and develop store leadership and associates across all departments.
• Ensure ongoing coaching, training, and support for team members to grow performance and maintain brand standards.
• Maintain exceptional product quality and ensure all merchandise is properly displayed, stocked, and aligned with brand guidelines.
• Achieve and exceed revenue, margin, and expense control goals while driving growth in sales opportunities.
• Champion superior customer satisfaction and hold the team accountable for delivering exceptional service at all times.
• Oversee all aspects of store merchandising, inventory management, ordering/receiving, waste control, and returns.
• Create, manage, and approve store and department schedules to ensure efficient labor coverage.
• Ensure consistent adherence to company policies, procedures, and operational standards.
• Oversee and safeguard financial operations including inventory accuracy, product cost management, cash handling, safe controls, and POS transactions.
• Manage and execute required administrative duties, including payroll, invoices, reporting, and inventory documentation.
• Serve as the primary store leader, resolving operational issues, customer concerns, personnel needs, and vendor interactions.
• Perform additional tasks, projects, and responsibilities as needed based on business priorities.

• Minimum 5 years of store management experience in a food, grocery, or multi‑department retail environment (or equivalent).
• Demonstrated success in leading teams, developing talent, and driving operational excellence.
• Proven ability to deliver exceptional customer satisfaction and strong financial results.
• Strong experience with performance metrics, product specifications, and retail management systems.
• Deep understanding of food and beverage operations.
• Outstanding guest service and communication skills.
• Expertise in health, food safety, and sanitation regulations; experience with the Department of Health or Department of Agriculture is a plus.
• Strong coaching, leadership, and staff development skills.
• Ability to operate basic kitchen equipment and understand back‑of‑house processes.
• Exceptional interpersonal, organizational, and time‑management skills.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Computer proficiency and comfort working with multiple systems.
• Willingness to travel between store locations as needed.
• Ability to meet the physical demands of the role, including standing for extended periods and lifting up to 50 lbs.

The described functions are among the essential job functions for this position but are not exhaustive. The employer reserves the right to revise this job description at any time and to require associates to perform other tasks as circumstances change.

Citarella is an equal‑employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability status.