Associate Store Director, Soho

Associate Store Director, Soho

Join to apply for the Associate Store Director, Soho role at Glossier, Inc.

We are a people‑powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth. In 10 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places.

We are inclusive, customer‑devoted, curious, courageous, discerning, and results‑driven.

Our store leaders will help drive our people‑first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Associate Store Director, it’s your job to lead, inspire, and develop a best‑in‑class team to create inspiring and exceptional customer experiences, and help set the tone for the store team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond.

As an experienced lead with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for both store teams and customers, while providing support to the Store Director in executing all people and business objectives. Finally, acting as a people advocate and constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values.

As part of the store’s leadership team, you will be fully immersed in the development of the store’s talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following.

• Drive a culture anchored in our people‑first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
• Deeply understand, model, and coach Glossier’s mission, vision and values:
  Devoted to the Customer, Inclusive, Curious, Courageous, Discerning, and Results‑Driven.
• Partner with the store’s leadership team and store’s HR representative to drive an inclusive and equitable talent acquisition strategy, and actively work in building a continuous candidate pipeline.
• Develop and empower the store’s team by providing effective and frequent coaching, feedback, recognition and encouragement.
• Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
• Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and concerns.
• Support and drive the store’s recognition initiatives, in partnership with the store’s HR representative, fostering a work environment of collaboration, camaraderie, and fun—joy is our language!
• Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer‑led discovery journeys.
• Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and performance expectations.
• Promote, participate, and drive the completion rate of all Glossier training initiatives.

• Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences.
• Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor and facilitating ongoing and constructive feedback.
• Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
• Identify key customer trends and requests; communicate effectively to Store Director and relevant corporate partners to support continuous…