Fragrance & Beauty Advisor - Bloomingdales, NYC

Location: New York

** FRAGRANCE & BEAUTY ADVISOR, Flagship
*** At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
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* About the role:

** As a Fragrance & Beauty Advisor, you are the ultimate CHANEL brand ambassador. You lead by example and treat all clients with the utmost respect, ensuring they feel welcome, confident and  have an understanding that your role goes beyond completing a transaction. You have emotional intelligence — the ability to develop strong, long-lasting relationships, and the intuition to provide consistent and extraordinary experiences for both internal and external clients.
** What impact you can create at CHANEL:
**** PEOPLE & BUSINESS DEVELOPMENT
*** Contributes to building the business by achieving sales targets, using all levers such as product services, data capture…to loyalize, recruit and grow client return rate.
* Attends seasonal seminars hosted by Education Executives and utilizes the Inside Beauty learning.
* Application on a daily basis to implement all learnings into your day-to-day.
* Is curious to learn more to nourish a beauty culture, being proactive in learning.
* Has solid knowledge of the Brand, its heritage and know-how, and shares it with clients and the team.
* Knows and understands business challenges and maintains discretion about all areas of the business.
* Develop a strong understanding of the retailer’s client system to best utilize for customer outreach and retention.
* Collaborates with team members to ensure a harmonious at-counter experience.
** CLIENT EXPERIENCE
*** Successfully provides superior service to every client, every day through the CHANEL service ritual.
* Deepens client relationships and loyalty through personal connection and building trust.
* Grows and enhances business by achieving clienteling targets.
* Demonstrates and executes exclusive services.
* Upholds an omni-channel mindset to directly benefit the client, produces a seamless experience from in store to online and vice versa.
* Addresses and successfully resolves client situations according to company philosophy and standards.
* Partners with the appropriate teams and individuals as needed.
** You are energized by:
*** Modeling brand image expectations in terms of image code and service behaviors as a brand ambassador to all audiences.
* Ensuring that the work area is clean, tidy, hygienic, and professional at all times, knowing and respecting Visual Merchandising guidelines.
* Having a positive attitude, communicating with the team and the manager on a regular basis and has a sense of ethics and integrity.
* Treating others with respect, acknowledges cultural differences, and learning from those differences.
* Creating a welcoming, service-oriented environment that is customer centric
* Being an enthusiastic team player
** What you will bring to the team:
*** Ability to thrive in a team environment and work collaboratively
* Understanding of, and passion for client experience
* Excellent communication skills
* Foreign language skills are preferred but not required
* Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
* Curiosity and desire to learn and grow professionally within the world of CHANEL
* Articulate and knowledgeable about both cosmetics and fragrance.
* Flexible: adaptable to scheduling changes, new ideas and direction.
** Position Requirements:
*** Service oriented, expressing genuine concern for customers’ needs.
* An excellent listener.
* Articulate and knowledgeable about both cosmetics and fragrance.
* Flexible: adaptable to scheduling changes, new ideas and direction.
* Confident and professional, striving for excellence.
* Ability to develop customer relationships and employ effective follow-up techniques to enhance customer loyalty and retention.
* Positive attitude and proactive approach to enhancing the work environment.
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