Retail Department Manager - Madison Ave Operations

Retail Department Manager - Madison Ave Lead the launch and optimization of an omnichannel luxury retail experience at Madison Avenue.

Location:

New York

Compensation: $77, USD / year

Job Tags:
Operations

As a Retail Department Manager, you will lead a talented team of sales and customer experience associates to create a world class retail experience for our customers. Through your leadership, the team will inspire customers to participate in the circular economy through the ease of omnichannel shopping, and by educating on the various services TRR has to offer. You are customer obsessed and excel in managing a high volume, fast-paced sales floor.

Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

Showcase TRR values and guiding principles through the development of elite team members who guide a world class customer journey

Drive a consistent and seamless omnichannel experience for the TRR customer

Identify and creatively solve problems

Inspire team members through hands on leadership and coaching

Meet or exceed team's monthly, quarterly, and annual key performance indicators

Participation in onboarding and training of top talent for team

Ensure effective and ongoing partnership between recruiting, HR, and training & development (T&D) of new hires and existing team members

Partner with senior leadership and cross functional partners to analyze and communicate all weekly reporting with a focus on strategy and action

Support product based communication and trainings for team

Continual learning for self and team on TRR's approved brands and staying abreast of emerging brands and trends

Maintain a high level of integrity, initiative, motivation and self-direction

Minimum requirements:

5+ years of experience in a customer service, retail focused role

2+ years of experience managing a team (required)

A strong sales ability and an entrepreneurial spirit

Passionate about the TRR brand and mission

Ability to share knowledge and influence behaviors

A high degree of EQ, business acumen, poise and the ability to establish trust

Great attention to detail and customer service

Commitment and curiosity towards expanding expertise in fashion

Professional appearance and demeanor

Preferred requirements:

Luxury retail or fashion experience

Experience in a fast-paced and/or start-up environment

Experience with Salesforce, Workday, Google Suite, IOS device

Employee stock purchase plan

401K with company match

Medical, dental & vision insurance

Paid parental leave

9 paid company holidays

Flexible time off (with manager approval)

The expected salary range for this role is $77,878.00-$. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day.

As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The Real Real is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national…