Retail Operations Manager, Concessions

Summary

Description:

Reporting to the Vice President, Commercial Operations. The Retail Operations Manager, Concessions is responsible for store/shop openings and closings, communication, workload planning, analysis, business monitoring and project management. This position primarily supports the retail concession business within Macy’s department stores. Key business partners include:
Vice President - Retail, Merchandising, Buying, Planning, Marketing, Visual Merchandising, Finance, store/shop management and field leaders. They will also liaise with corporate partners from Macy’s.

• Plan and lead takeover/opening of 20 Macy’s concession locations in Fall, 2025
• Lead project team meetings for current and future concession locations
• Research trends and create new opportunities to increase sales
• Maintain the promotional calendar and analyze the data to make recommendations
• Monitor sales, returns, and operational effectiveness/efficiency
• Create and maintain policies and procedures for the concession channel
• Project management for new retail and omnichannel initiatives
• Manage retail packaging, store supplies, security guards
• Lead store opening/closing process for all channels
• Assist with boutique and outlet channels as needed