Retail Cosmetics Sales Counter Manager - Kiehl's, Queens Center

Overview

Be part of an amazing story. Macy's is more than just a store. We are a story about innovations and traditions, inspiring stores and irresistible products, and memorable moments for customers and colleagues. This is a special place to work.

As a Counter Manager in the Macy's Cosmetics Department, you will manage all aspects of a cosmetics line, including coaching a team of Beauty Advisors. You will engage with customers to learn about their beauty and style choices, enhance creativity through consultations and makeup application, and help your team reach sales targets through your passion for beauty.

Note: Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours needed for benefit eligibility can be found here.

Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Includes paid time off, eight paid holidays, leadership development, and opportunities to participate in colleague resource groups and volunteer opportunities.

Some additional benefits include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

• Inspire teamwork to reach sales goals and elevate the customer experience
• Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
• Develop and implement business-driving events to achieve department goals
• Supervise proper presentation, organization, storing, and replenishment of stock
• Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
• Meet and exceed your own and the company s sales goals
• Work with vendors to achieve the best business outcomes
• Manage vendor events and promotions, including scheduling and execution
• Maintain compliance with all hygiene standards
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities

• Leadership:
  Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement
• Subject Matter Expertise:
  Proficiency in vendor lines and beauty trends as a knowledgeable resource
• Analytical
  
  Skills:
  
  Ability to use metrics and detailed reporting to develop action plans for achieving sales goals
• Communication:
  Strong written and verbal communication within the team and across functions
• Interpersonal
  
  Skills:
  
  Ability to work with colleagues at all levels and across departments
• Creativity and Strategic Thinking:
  Ability to address business challenges creatively and strategically
• Detail Orientation:
  Careful attention to detail in daily tasks, reports, and goal achievement
• Collaboration:
  
  Partner with the Prestige and Total Beauty teams to drive line sales and customer experience

• Able to coach and provide feedback to Beauty Advisors to exceed daily goals
• Passionate with a business-minded attitude to succeed in a performance-based setting
• Able to resolve customer problems constructively while managing multiple tasks in a fast-paced environment
• Enthusiasm for the beauty industry with outstanding customer care skills
• Strong organizational skills to manage multiple tasks while delivering results
• Flexible and able to use sound judgment in ambiguous situations
• Flexible availability, including days, evenings, weekends and holidays, with regular attendance and punctuality
• 3 to 5 years of relevant work experience

• Prolonged periods of standing/walking
• Frequent use of computers and handheld devices
• Reaching, including above eye level, crouching, kneeling, stooping, and color vision
• Lifting and moving items up to 25 lbs

This is a great time to join Macy s. Whether helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying on-trend merchandise, or designing a parade balloon, Macy s offers unique opportunities to be part of memorable moments in people s lives.

Join us and help write the next chapter in our story — Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy s Inc. reserves the right to amend this job description at any time. Macy s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.