Operations Manager - Madison

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional Operations Manager career opportunity available at our 695 Madison Avenue boutique
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The Operations Manager oversees all back‑of‑house functions and operational processes to ensure the boutique operates efficiently, safely, and in alignment with Dolce & Gabbana standards. This role manages the Stock Supervisor, Tailors, and Stock Keepers, ensuring seamless merchandise flow, operational excellence, and a best‑in‑class client experience.

• Ensure operational excellence to maximize store productivity and support sales performance.
• Oversee stockroom organization, merchandise flow, and inventory accuracy.
• Lead and develop the Stock Supervisor, Tailors, and Stock Keepers.
• Uphold brand standards and act as an ambassador of Dolce & Gabbana values.
• Maintain compliance with corporate procedures, loss prevention guidelines, and operational policies.

• Oversee all back‑of‑house operations, ensuring efficiency, accuracy, and adherence to company standards.
• Manage daily stockroom activities, including receiving, processing, replenishment, transfers, RTVs, damage, and supply management.
• Ensure timely and accurate movement of merchandise between stockroom and sales floor.
• Partner with Store Director and corporate teams to support operational initiatives, audits, and process improvements.

• Lead, coach, and develop the Stock Supervisor, Tailors, and Stock Keepers.
• Ensure proper staffing, scheduling, and workflow to support business needs.
• Provide ongoing training on operational procedures, systems, and stockroom best practices.
• Foster a collaborative, high‑performance environment aligned with brand values.

• Oversee all inventory control processes, including bi‑annual inventory preparation and execution.
• Monitor stock levels, discrepancies, and unknown markdowns; propose corrective actions.
• Ensure compliance with loss prevention policies and maintain a secure stockroom environment.
• Review and validate all receiving documentation, deliveries, and outgoing shipments.

• Ensure efficient replenishment to minimize client wait time and support selling productivity.
• Partner with Client Advisors and management to prepare merchandise for display and client appointments.
• Oversee tailoring workflow and ensure timely completion of client alterations.
• Facilities, Supplies & Operational Compliance
• Identify and report maintenance issues, lighting concerns, and structural needs, coordinate with Corporate for resolution.
• Manage store supplies, packaging, uniforms, and operational materials, including ordering, inventory, and vendor coordination.
• Support special events, visual installations, and boutique projects as needed.
• Ensure compliance with all operational policies, procedures, and safety standards.

• 5+ years of luxury retail operations experience, including team leadership.
• Strong understanding of stockroom operations, inventory control, and merchandise flow.
• Excellent organizational, analytical, and communication skills.
• Ability to lead and motivate teams in a fast‑paced environment.
• Strong problem‑solving skills with a proactive, solution‑oriented mindset.
• Flexible schedule availability, including evenings, weekends, and holidays.

The hourly rate for this role ranges from $90,000 - $95,000 annually. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.

Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

USA – NEW YORK – NY