Retail Cosmetics Sales Counter Manager - Kiehl's, Queens Center

Retail Cosmetics Sales Counter Manager - Kiehl’s, Queens Center - Full Time

Elmhurst, NY, United States

As a Counter Manager in the Kiehl’s Cosmetics Department, you will manage all aspects of a cosmetics line, coach a team of Beauty Advisors, and engage customers to enhance their beauty choices. Your leadership will help the team reach sales targets.

• Inspire teamwork to reach sales goals and elevate the customer experience.
• Create lasting connections with customers passionate about cosmetics, beauty, and fragrance.
• Review and analyze daily, weekly, and monthly sales results.
• Develop and implement business events to achieve department goals.
• Supervise proper presentation, organization, and replenishment of stock.
• Sell merchandise through effective customer service techniques to reach personal productivity goals.
• Meet and exceed your own and the company’s sales goals.
• Work well with vendors to get the best business outcomes.
• Manage vendor events and promotions, including scheduling and execution.
• Maintain compliance with all hygiene standards.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.

Subject Matter Expertise: Proficiency in vendor lines and beauty trends serving as a knowledgeable resource in this area.

Analytical

Skills:

Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.

Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.

Interpersonal

Skills:

Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities.

Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.

Collaboration: Partnership with the Beauty team to drive line sales and deliver the customer experience.

• Able to coach and provide feedback to Beauty Advisors to exceed daily goals.
• Possess a passion and a business‑minded attitude to succeed in a performance‑based setting.
• Able to resolve customer problems in a constructive and forward‑looking way and of managing multiple tasks at once in a fast‑paced environment.
• Enthusiasm for the beauty industry and the skills to provide outstanding customer care.
• Strong organizational skills to manage multiple tasks at once while maintaining superior results.
• Flexible and able to use sound judgment in ambiguous situations.
• Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality.
• 3 to 5 years of relevant work experience.

• Prolonged standing, walking, and staffing in the store or department for at least two consecutive hours.
• Frequent use of computers and handheld electronic equipment.
• Reaching and lifting, including above eye level, crouching, kneeling, stooping, and climbing ladder or stairs.
• Ability to lift up to 25 lbs. and move items with both hands and arms.

This is a great time to join Kiehl’s! We offer unique opportunities to be part of memorable moments in people’s lives through beauty and customer care.

Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

• Job Identification
• Job Category Stores
• Posting Date 01/26/2026, 03:51 PM
• Locations 90-01 Queens Boulevard, Elmhurst, NY, 11373, US